Head of Advisor Capabilities, Product Management, AWM

Vanguards Advice & Wealth Management (AWM) division is building nextgeneration digital capabilities that transform how we deliver advice at scale. As the Head of Advisor Capabilities you will shape the future frontoffice experiencecombining modern technology clientcentric design and deep advisor empathy to elevate how advisors relationship managers and service specialists deliver outcomes for millions of households.

You will oversee a product management organization responsible for reimagining the advisor and crew experience across daily workflows and complex planning needs. Your remit spans foundational container and data frameworks CRM modernization and hybrid collaboration toolsintegrating design systems multientity data models alerts and notifications meeting and communication capabilities workflow infrastructure and thirdparty technology. Your team will apply outsidein thinking and modern product practices to build scalable advisorcentric platforms that unify documentation crossdivisional workflows pipeline insights and internal collaboration to support seamless highquality client engagement.

What Youll Do:

• Define the vision and roadmap for a unified frontoffice experience across internal systems and vendor platforms.
• Build scalable capabilities leveraging agentic AI supergraph architecture eventing householding logic and advanced reporting.
• Drive adoption and measurable improvements in advisor productivity data quality digital engagement and time to advice.
• Lead and develop a highperforming product organization grounded in experimentation excellence and strong risk partnership.
• Influence and collaborate across AWM including Advice Wealth Management Digital & Analytics Technology and Controls & Enablement.

What It Takes:

• Proven success transforming advisory frontoffice experiences with advisors relationship managers and service teams.
• Deep expertise in platform product management including enterprisegrade integrations (async pointtopoint ETL ESB) and vendor ecosystem management.
• Technical fluency across cloud platforms (AWS) data architecture eventing supergraph/graph patterns and applied AI/ML (RAG agentic workflows).
• A customerback mindset with the ability to deliver iterative value within a large enterprise.
• Track record leading multiteam product organizations and navigating business technology legal risk and compliance stakeholders.
• Familiarity with advisory workflows planning householding and CRMdriven supervisory and documentation requirements.

Special Factors

Sponsorship

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.