Dispatcher
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Job Location:
Gainesville, FL - USA
Hourly Salary:
$ 18 - 23
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Dispatcher - Residential Solar - Electrical
Solar Impact is a solar-first Nexstar-aligned residential energy company seeking a high-performing Residential Solar & Electrical Dispatcher (CSR Hybrid). This role is dispatcher-first responsible foroptimizingtechnician schedules driving efficiency and supporting a 5-star customer experience while alsoassistingwith inbound customer calls during peak periods.
Primary Responsibilities (Dispatcher-Focused)
- Dispatch and manage daily schedules for solar service and residential electrical techniciansrouting and capacity to maximize technician efficiency revenue and same-day servicetechnician progress in real time and proactively adjust schedules
- Drive key dispatch KPIs including utilization jobs per day same-day service and on-time arrivaljob statuses and notes inservice software
- Support technicians with job details system history permits and solar-specific information
- Partner with service management to achieve performance goals
- Secondary Responsibilities (CSR Support)
- Handle inbound customer calls during peak or overflow periods
- Book service appointments using Nexstars best practices
- Set clear expectations with homeowners
- Deliver a consistent 5-star customer experience
- 1 year of dispatching experience in solar electrical HVAC or home services
- CSR or call-center experience preferred
- Strong working knowledge of
- Familiarity with Nexstar systems is a plus
- Solar service or OM experience is a plus
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Solar Impact, Inc. is a licensed electrical and solar installation contractor in North Central Florida with a seasoned team of solar professionals. Founded in 2007, we have successfully installed hundreds of solar arrays, including landmark solar projects around the state of Florida. ... View more
