About Paraco:

Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local family-ownedcompany with 50 years of experience in the propane industry we are proud to be recognized as the 10th largestpropane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). ByputtingcustomersfirstineverythingwedoourprofessionalservicesteamourextensivefleetandourunparalleledsupplyavailabilityenableParacoGastobeanenergyservicesleader.

Benefits:

At Paraco we value our employees and offer an exceptional benefits package including medical Rx Vision and Dental a 401(k) plan with company match generous paid time off company holidays tuition reimbursement uniform allocation propane discounts and most importantly opportunities for career advancement. We believe in nurturing talent and providing a platform for our employees to grow and succeed.

InadditiontothesebenefitsourCustomerExperience Agentsmayalsobeeligibleforadditionalrewardswhereapplicable such as performance incentives commissions voluntary time off team events and professionaldevelopmentopportunities.

ScopeoftheCustomer Experience Agent Role:

OurCustomerExperience Agentsaremore than just representatives. They are brand ambassadors who embody Paracos commitment to providing memorable positive and engaging customer support to our residential and business clients. As an integral member of the Paraco family this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening anticipating needs and offering innovative solutions to ensure their satisfaction.

Were looking for someone who will deliver a great customer experience and ensure effective resolution of customers needs and concerns. For the right candidate this is a Remote opportunity in NY.

Essentialresponsibilitieswillincludebutnotbelimitedto:

• Handling heavyincomingcallspleasantly and understandinglyfocusedonachievingcustomersatisfaction.
• Usingeffectivelisteningskillstoaddressandresolvecustomerissues.
• Addressingcustomerconcernsinacalm andprofessionalmannerwhileensuringtheirrequests/questions arehandledappropriatelyandinatimelyfashion.
• Analyze incoming calls offer proactive solutions based on the information provided and follow up whennecessary.
• Workinginateam-basedenvironmentandengagingproactivelywithbothclientsandemployeesthroughouttheorganization.
• Call Center Metrics used.
• Scheduledworkdaysmayincludeweekendhours.
• Overtimemaybe offereddependingon callvolume

Werelookingforthefollowingabilitiesandskills:

• Highschooldiplomaorgeneraleducation(GED).
• 1 years of heavy inbound call volume customer service or call center experience
• Abilitytocommunicateclearlyandprofessionally.
• .
• Capableofunderstandingdocumentssuchasinstructionalandproceduralmanuals.
• Basiccomputersystems:MicrosoftOffice10-keycalculatorsanddataentryskills.
• Bilingualspeakingproficiencyisaplusbutnotrequired.

Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed sex age (40 or over) national origin ancestry physical or mental disability military or veteran status marital status medical condition gender (including gender identity gender expression sexual orientation registered domestic status pregnancy childbirth and related medical conditions) genetic characteristics religion or any other classification protected by state or federal law.