SAP Service Delivery Manager with German | Managed Services Operations
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description & Summary
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients growth. We repair keep our fingers on the pulse create CR document and sometimes teach our clients employees. The better we work the less you notice us. Plus we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
We are looking for:
SAP Service Delivery Manager with German
Your Future Role:
Supervise and coordinate IT service management and delivery processes for assigned clients focusing on SAP technology.
Lead cross-functional teams of SAP consultants developers and business users to align service outcomes with business objectives.
Ensure high-quality delivery of incident problem and change management processes within SAP S/4HANA and related landscapes.
Manage SAP AMS operations ensuring compliance with service descriptions and client requirements.
Identify and implement process improvements to enhance service quality and efficiency.
Actively manage ITSM processesresolve incidents prevent recurrence and manage problems effectively.
Participate in or co-lead service transitions for new clients including knowledge transfer and compliance with best practices such as ITIL.
Monitor SLAs and KPIs report performance and manage team capacity and competence.
Ensure compliance with corporate policies and standards.
Apply if you have:
At least 5 years of experience in SAP S/4HANA enhancements service management or application support roles within large-scale SAP landscapes.
Excellent communication skills in English and German.
Proven expertise in ITIL-based service management processes (Incident Problem Change Release SLA management).
Strong knowledge of SAP modules and technical components (e.g. SAP Basis Fiori ABAP) and a solid understanding of SAP architecture.
Experience in stakeholder management and resolving complex issues effectively.
Ability to lead cross-functional teams and coordinate multiple service streams.
Strong problem-solving and analytical skills with a focus on continuous improvement.
Leadership and team management capabilities.
Understanding of ITIL and agile methodologies.
Familiarity with ITSM tools (advanced user perspective).
Bachelors degree in IT Computer Science or a related field.
Nice to have:
ITIL Foundation Certification.
By joining us you gain:
Work flexibility - hybrid working model flexible start of the day workation sabbatical leave
Development and upskilling - our full support during onboarding process mentoring from experienced colleagues training sessions workshops certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
Medical and wellbeing program - medical care package mindfulness psychological support education through dedicated webinars and workshops financial and legal counseling
Possibility to create your individual benefits package (a.o. lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria - vouchers discounts on IT equipment and car purchase
3 paid hours for volunteering per month
Additional paid Birthday Day off
And when you start enjoying PwC as much as we do you may recommend your friend to work with us.
Recruitment process:
CV verification
Screening phone call
Language test
Interview I
Interview II
Offer
If you are interested in this position please send us your CV in English.
If you have additional questions please contact us:
Please note that we do not collect resumes in our inbox.
Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the.
#LI-KP1 #LI-Hybrid
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
