Staff Experience Manager
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Job Location:
Westchester, IL - USA
Monthly Salary:
$ 115100 - 155400
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice
Under the direct supervision of the Director of Enterprise Applications Solutions the Staff Experience Manager provides leadership and strategic direction for the staff digital experience ensuring that administrative and operational systems such as Workday Adaptive Planning and related platforms deliver efficient cohesive and user-centered experiences. This role oversees the lifecycle of technology services that enable staff success including process optimization vendor management system consolidation and continuous improvement. The Staff Experience Manager leads develops and holds accountable a cross-functional team of Product Strategists and Application Support Analysts. They partner with Human Resources Finance Payroll and other administrative offices to align systems processes and outcomes with institutional goals. The incumbent also plays a key role in university committees contributing to governance alignment digital transformation and the continuous improvement of ITS operations and service delivery.
Lead Staff Experience Solutions: Deliver end-to-end technology and service solutions that strengthen staff productivity satisfaction and operational effectiveness.
Strengthen Cross-Functional Delivery: Partner with Application Development Services Data Services and the PMO to deliver seamless integrated solutions for staff-facing services.
Drive Staff Experience Strategy: Develop and execute a comprehensive staff experience roadmap that aligns technology processes and user experience improvements.
Champion Inclusive & Accessible Services: Promote accessibility inclusion and continuous improvement to uphold high standards of staff experience and service.
Represent Staff Experience in Governance: Serve as the ITS and Staff Experience representative on committees governance groups and institutional task forces.
Develop High-Performing Teams: Coach and develop Product Strategists and Application Support Analysts to build capability improve performance and support professional growth.
Conduct Performance Evaluations: Complete regular and structured performance appraisals that provide clear actionable feedback to support employee development and accountability.
Implement Performance Management Practices: Establish and execute performance standards and metrics to ensure service quality responsiveness and alignment with institutional goals.
Streamline Staff Processes: Partner with HR Finance and administrative offices to reduce manual work increase automation and enhance business process efficiency.
Oversee System Discovery & Documentation: Lead proactive discovery and documentation of administrative systems to improve visibility governance and operational alignment.
Lead System Consolidation & Cost Optimization: Identify system redundancies and drive consolidation strategies that reduce costs and improve operational efficiency.
Enhance ITS Operations & Collaboration: Work with ITS leadership to improve internal processes strengthen operational coordination and elevate service delivery.
Leverage Analytics for Improvement: Use analytics to monitor processes expand automation and support data-driven decision-making across staff operations.
Deliver Projects with Appropriate Methodologies: Lead Agile and Waterfall projects selecting the most effective approach to ensure successful planning delivery and communication.
Advance Change Management & Training: Lead change management and training strategies that build staff confidence increase adoption and promote successful transitions.
Manage Vendor Performance & Compliance: Oversee vendor relationships and contracts to ensure SLA adherence performance quality and alignment with university policies.
Support Procurement & Risk Alignment: Collaborate with Procurement and Risk Management on negotiations renewals and compliance evaluations to protect institutional interests.
Promote a Culture of Service: Adhere to LMUs service standards of Communication Accountability and Professionalism.
Perform other related duties.
Loyola Marymount University Expectations
Exhibit behavior that supports the mission vision and values of the university. Communicate and employ interpersonal actions that model high standards of professional responsible accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.
Requisite Qualifications
Demonstrated success in leadership including coaching developing and managing staff performance.
Two years of leadership experience including coaching and performance management.
Seven years of experience in enterprise applications administrative systems or digital service management.
Comprehensive understanding of staff lifecycle and administrative systems (e.g. Workday HCM/Finance Adaptive Planning ServiceNow or other enterprise administrative platforms).
Demonstrated success in developing staff experience strategies that improve satisfaction adoption and service quality across administrative functions.
Demonstrated ability to collaborate with HR Finance and other administrative units to improve processes streamline operations and enhance service delivery.
Knowledge of governance portfolio management and change control best practices.
Proven experience managing vendor contracts and evaluating SLA compliance.
Experience in process optimization vendor management and operational improvement preferred.
Analytical mindset with ability to interpret data and translate it into actionable strategy.
Strong command of both Agile and Waterfall methodologies.
Excellent communication facilitation and relationship management skills across technical and functional areas.
Typically a Bachelors degree in Information Systems Business Administration or related field (Masters preferred). Incumbent will be expected to continue upgrading knowledge skills and abilities needed to keep abreast of regulation policy and technology changes.
Commitment to inclusion accessibility and continuous improvement.
Preferred Qualifications:
- Experience implementing or optimizing major administrative systems such as Workday HCM/Finance Adaptive Planning ServiceNow or related platforms.
- Expertise in business process optimization and administrative service delivery improvement.
- Experience negotiating contracts or managing vendor partnerships within a higher education or complex organizational environment.
- Expertise in data-driven decision-making including analytics service metrics and dashboards to drive operational or experience improvements.
- Advanced certification or training in service management such as ITIL HDI Prosci/ADKAR Agile/Scrum or Lean Six Sigma.
- Familiarity with AI automation and cloud technologies (e.g. AWS) to enhance staff experience and operational efficiency.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of this position.
#HERC# #HEJ#
Salary range
$115100.00 - $155400.00 Salary commensurate with education and experience.Please note that this position may not be eligible for visa sponsorship now or in the future.
Loyola Marymount University a Carnegie classified R2 institution in the mainstream of American Catholic higher education seeks outstanding applicants who value its mission and share its commitment to inclusive excellence the education of the whole person and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal state and local law. We invite all persons in the full diversity of their being life experience and beliefs to apply. (Visit for more information.)Required Experience:
Manager
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
LMU is a top-ranked Catholic university rooted in the Jesuit and Marymount traditions. We offer a rigorous academic experience to ambitious students committed to lives of meaning and purpose.
