Senior Order Management Analyst

Amplitude is the leading digital analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at.

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

About The Role & Team

The Order Management team is responsible for turning booked deals into accurate compliant revenue. As a Senior Order Management Analyst youll operate as an individual contributor who owns complex order workflows applies sound judgment to ambiguous deal structures and improves systems through analysis and execution. This role partners closely with Sales Deal Desk Finance and RevOps to ensure speed accuracy and scalability across the quote-to-cash process.

As a Sr. Order Management Analyst you will:

• Evaluate and process customer orders with a focus on accuracy compliance and downstream impact
• Apply structured thinking to complex and non-standard deal scenarios identifying risks and resolution paths
• Partner with Sales Finance and RevOps to resolve order issues efficiently and prevent repeat errors
• Analyze order data to identify patterns root causes and opportunities for process improvement
• Document and operationalize improvements that increase consistency scalability and throughput

Youll be a great addition to the team if you have:

• Demonstrated ability to decompose complex ambiguous order scenarios into clear executable solutions
• A data-driven mindsetyou use trends patterns and root-cause analysis to guide decisions and improvements
• Sound judgment in fast-moving environments including comfort making decisions with incomplete information
• Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers.
• A continuous improvement mentalityyou proactively identify inefficiencies and implement scalable process enhancements
• Strong cross-functional communication skills with the ability to influence Sales Finance and RevOps partners

At a minimum you need to have:

• Bachelors degree in Business Finance Operations or a related field (or equivalent practical experience)
• 3 years of experience in order management sales operations or revenue operations within a fast-paced environment
• Strong command of CRM and ERP systems (Salesforce required; NetSuite SAP or similar preferred)
• Proven ability to manage high volumes of work while balancing accuracy urgency and business impact
• Excellent organizational and prioritization skillsyou know how to move fast without breaking things

Who We Are

The Company: Amplitude is filled with humble life-long learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.

The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.

Some of our benefit programs include:

• Excellent Medical Dental and Vision insurance coverages with 100% employer-paid premiums for employee Medical Dental Vision on select plans
• Flexible time off paid holidays and more
• Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! Theyve said were the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs management training and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
• Were a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
• Our mascot is Data Monster who loves to chow down on numbers charts and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.

This role is eligible for equity benefits and other forms of compensation.

Based on legislation in California the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $116000 - $174000 total target cash (inclusive of bonus or commission)

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.