Senior Salesforce Developer with Agentforce R

New York City, NY - USA

Monthly Salary: $ 75 - 90

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary groundbreaking technologies and exclusive digital projects. Brillios relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

Role: Senior Salesforce Developer with Agent force

Location: Alpharetta GA (Onsite)

Job Description:

We are seeking a Salesforce professional with strong Agent force Voice deployment experience deep Genesys Contact Center integration background and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center

transformations.

This role will design deploy and optimize AI-powered voice and service experiences integrating Salesforce Agent force with Genesys to improve customer engagement reduce agent effort and drive operational efficiency.

Key Responsibilities:

Lead Salesforce Agentforce Voice design and deployment for contact center use cases

Architect and implement SalesforceGenesys CTI integrations (voice chat IVR routing)

Configure and optimize Salesforce Service Cloud (Case Management Omni-Channel Knowledge Entitlements)

Implement SRMEA capabilities including service request management escalation and resolution workflows

Enable AI-driven voice features: call transcription intent detection summarization next-best action

Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools

Integrate downstream systems (CRM ERP billing knowledge middleware)

Lead solution design data flows security and compliance for regulated and non-regulated environments

Collaborate with business IT and contact center stakeholders during discovery build UAT and rollout

Support production stabilization optimization and continuous improvement initiatives

Required Skills & Experience:

Salesforce & AI:

8 years of Salesforce experience with Service Cloud

Proven Agentforce Voice or AI-powered voice automation deployment experience

Strong knowledge of Omni-Channel Einstein AI flows Apex and integrations

Experience implementing SRMEA or enterprise service management patterns

Apex LWC Customization

Contact Center & Genesys

Hands-on experience with Genesys Contact Center (Cloud or On-Prem)

Expertise in CTI IVR call routing screen pops and call lifecycle events

Integration experience using Genesys APIs webhooks and middleware

Integration & Architecture

Experience with REST/SOAP APIs middleware (MuleSoft preferred)

Strong understanding of data models security and performance optimization

Experience integrating voice chat email and digital channels into Salesforce

Why should you apply for this role

Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination focus on customer journeys and partnerships with leading CRM and CX Platforms.

Equal Employment Opportunity Declaration:

Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

#L1-MNI

$75 - $90 an hour

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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians di...