Clinical Navigator Orthopedics, Orthopedics, (San Rafael), Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Work Shift:

Scheduled Weekly Hours:

Job Description Summary:

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$62.78 - $78.47 - $94.16

Essential Functions and Responsibilities:

Pre-Operative Phase

• Review patient charts and identify risk factors; initiate interventions as needed.
• Ensure completion of medical clearances (PCP cardiology) and pre-surgical testing (labs EKG imaging).
• Coordinate pre-admission appointments and pre-op education (booklets email/mail).
• Teach in-person pre-op class for all joint patients.
• Submit home health requests and coordinate PT referrals.
• Communicate with vendors for implants/DME and process authorizations (medications equipment).
• Provide timeline-based reminders (3 weeks 2 weeks 1 week) for clearance tasks.
• Offer emotional support and answer patient questions regarding surgery preparation.

Surgery Admission

• Collaborate with hospital staff and ambulatory surgery center to ensure smooth admission and discharge planning.
• Communicate updates to the surgeons office and care team.

Post-Operative Phase

• Conduct follow-up calls (Day 1/Day 2) to assess pain mobility and discharge needs.
• Monitor completion of PT and home health services; escalate issues as needed.
• Assist with DME needs (walker ice machine hospital bed) and troubleshoot equipment issues.
• Provide education on pain management bowel regimen and recovery expectations.
• Triage patient messages and calls; escalate to Physician Assistant for medication refills or complex concerns.
• Support opiate tapering and post-op pain management plans.

Team & Practice Responsibilities

• Maintain audit-ready documentation in EMR.
• Communicate effectively with surgeons PAs schedulers and hospital staff.
• Participate in department meetings and contribute to process improvement initiatives.
• Uphold safety standards and patient confidentiality.

Qualifications:

Education:

Graduate of an accredited baccalaureate school in a healthcare-related field preferred.

License & Certifications:

• Current Registered Nurse California license OR Licensed Physical therapist in California OR any other clinical background.
• BLS Certification (American Heart Association) required.

Experience:

• Minimum 2 years in surgical or orthopedic care.
• Care coordination and patient education experience preferred.
• Experience working in the ambulatory clinic healthcare setting.
• Ability to work independently in a fast-paced demanding environment with minimal supervision; ability to manage and oversee multiple tasks simultaneously including high daily call volume.
• Excellent oral and written communication skills.
• Diverse and culturally sensitive customer service skills.
• Computer skills- Microsoft Word Excel
• Experience working with healthcare payor systems preferred.

Competencies:

• Clinical Expertise
  • Strong knowledge of orthopedic surgical procedures and recovery protocols.
  • Ability to assess patient readiness and identify risk factors.
• Care Coordination
  • Skilled in managing multi-step workflows and timelines for surgical preparation and recovery.
  • Proficient in coordinating with multidisciplinary teams and external vendors.
• Communication & Education
  • Clear empathetic communication with patients and families.
  • Ability to provide education on pain management mobility and discharge planning.
• Problem-Solving & Critical Thinking
  • Rapid triage and escalation of patient concerns.
  • Creative solutions for barriers to care (transportation home health acceptance).
• Technical Skills
  • Proficiency in EMR systems specifically EPIC and Microsoft Office required.
  • Familiarity with DME and home health processes.
• Professionalism & Cultural Competence
  • Respectful culturally sensitive care for diverse patient populations.
  • Commitment to patient safety and confidentiality

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.