Support Associate Referencing
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Ensure 100% compliance with PIB Group FCA and GDPR regulations.
- Take ownership of your workload ensuring all allocated tasks are completed by the end of each day.
- Achieve a minimum Quality Assurance standard mitigating and resolving errors to prevent customer impact.
- Manage and process tenant referencing activities on behalf of the business as applicable to PIBBOs scope.
- Coordinate with the Senior team members and UK based teams for query resolution approvals and escalations.
- Maintain accurate and up-to-date claim records in internal systems.
- Meet all agreed KPIs for the role.
- Report problems promptly to avoid customer impact escalating issues to senior team members as necessary.
- Contribute positively to departmental KPIs by working collaboratively within the team.
- Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
- Use systems and applications accurately to manage workloads and report issues effectively.
- Maintain open communication and liaise with other departments within PIB Back Office.
- Provide regular updates to relevant Executives.
- Pursue continued professional development and expand product knowledge and technical expertise.
- Identify report and resolve potential breaches complaints errors or omissions through appropriate channels.
- Respond constructively to Quality Assurance feedback and reviews.
- Perform other duties as required.
Required Experience:
IC
Key Skills
- Dewatering
- Facilities Management
- Crystal Report
- Infection Control
- Instrumentation
- Anesthesia
About Company
PIB is a growing group of insurance advisory businesses. Launched in 2015, we have grown rapidly through acquisitions and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.
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