Scheduler
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Job Location:
High Point, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth a positive work environment with team morale and camaraderie a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence Senior Helpers of High Point is the company for you.
Our Schedule Coordinator will be a vital team member in the daily operations of our company. Our Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage record keeping problem-solving and customer service will love this job are encouraged to apply!
Enjoy Our Job Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
Why Work for Senior Helpers
- Great Place to Work Certified91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
- AutonomyWe encourage our team members independence and believe in our team to complete their job duties without micromanaging
- Task VarietyWe provide an engaging workday that uses your various skill sets to avoid monotony
General Duties and Responsibilities but not limited to:
Job Summary:
The In-Home Caregiving Scheduler is responsible for organizing and managing caregiver assignments to ensure clients receive timely consistent and quality care in their homes. This role acts as a vital link between clients families and caregivers requiring strong attention to detail empathy and the ability to respond quickly to changing needs.
Key Responsibilities:
- Schedule and coordinate in-home care visits based on client needs caregiver availability and geographic proximity.
- Monitor and adjust daily schedules to accommodate last-minute changes call-offs or emergencies.
- Maintain up-to-date client and caregiver records in scheduling software.
- Match caregivers with clients based on skill set preferences certifications and personality compatibility.
- Communicate schedules changes and care instructions clearly and promptly to caregivers and clients constantly.
- Provide exceptional customer service to clients and families addressing concerns or special requests in a professional manner.
- Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
- Participate in after-hours scheduling support 24/7.
Qualifications:
- High school diploma or GED required Associates or Bachelors degree in healthcare administration or a related field preferred.
- 1 year of experience in scheduling home care coordination or administrative support in a healthcare setting.
- Knowledge of General Home Care/Healthcare Staffing Preferred
- Proficient in scheduling software (e.g. ClearCare (Wellsky)) and Microsoft Office Suite.
- Strong organizational multitasking and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to remain calm and professional in high-pressure or time-sensitive situations.
- Understanding of caregiver roles non-medical care services and client confidentiality (HIPAA knowledge Required).
- Quick-thinking and astute decision-making skills
- Team player excellent verbal and communication skills adaptable in different situations possesses excellent client interaction skills able to multi-task and work independently
- Must have experience using telephones with multiple lines multi-task on several calls and maintain professionalism and patience within a fast-paced environment
- Excellent problem-solving and creative-solution abilities
- Customer Service and Doctor office scheduling is not considered schedulingexperience.
Working Conditions:
- Office-based environment with computer and phone use.
- May involve on-call shifts during evenings/nights/weekends.
- Fast-paced and client-focused requiring flexibility and responsiveness.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local news
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Urgently Hiring! It’s more than just a job! We are looking for YOU to make a difference in someone life! Come join us! We are Great Place to Work Certified! Se...
