Centralized Scheduler
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Job Location:
Hanover, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Centralized Scheduler
UPMC Select Physical Therapy
Join Our Team at UPMC/Select Physical Therapy
Were looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy their journey begins with youand the care and professionalism you provide on that first call truly makes a difference.
If youre organized detail-oriented and passionate about helping others this could be the perfect role for you.
Location:
Remote after 6-8 weeks of on-site training
Training Location: Littlestown clinic 300 West King Street Lower Level Littlestown PA 17340
Why Youll Love Working With Us
We believe that when employees feel supported theyre able to thrive both in their careers and in their personal addition to a strong focus on worklife balance we offer:
- A comprehensive orientation and training program
- Paid Time Off (PTO) and Extended Illness Days (EID)
- Health dental and vision insurance plus life insurance and prescription coverage
- A 401(k) retirement plan with company match
- Short- and longterm disability coverage
- Personal and family medical leave
Ready to Make an Impact
If you enjoy working on the business side of healthcare love helping people and want to be part of a team that changes lives every day this opportunity is for you. Were excited for you to discover what makes Select Medical such a special place to grow your career! Watch for a glimpse into life at Select Medical!
Responsibilities
What Youll Do
- Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
- Responsible for accurate procedure scheduling.
- Effectively communicates with patients families healthcare team members the time of visit visit expectations facility directions and web address to access New Patient paperwork.
- Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
- Reviews and evaluates scheduled appointments for completeness.
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- Assists with the pre-registration process by obtaining demographic and insurance information.
- Receives Physician orders and schedules procedures by both telephone and electronic media.
- Obtains provisional diagnosis Physician orders and patient history to substantiate the requested treatment.
- Communicates scheduling concerns to the Center Manager or market leader.
- Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
- Place calls to patients for Prehab scheduling for pre-surgical appointments.
- Works closely with the marketing department for additional opportunities to develop referral sources as well as reports any barriers to receiving referrals.
- Other duties as assigned.
Qualifications
What Makes You a Strong Fit
- Experience in healthcare scheduling customer service or a call center environment
- Excellent communication and interpersonal skills
- Strong attention to detail and commitment to accuracy
- Ability to multitask stay organized and adapt to changing needs
- A positive patientfocused mindset
Minimum Requirements
- High School diploma or GED.
- Two years of experience in the healthcare field dealing with customer service.
Preferred Qualifications
- Industry Specific Customer Service Certification preferred.
- Associate or Bachelors degree preferred OR 2 years experience in a similar role.
Additional Data
Select Medicals Outpatient Division is a nationally recognized locally focused leader in outpatient physical rehabilitation with more than 1900 locations across 46 states and the District of Columbia. Our family of brands includes Select Physical Therapy NovaCare Rehabilitation RUSH Physical Therapy Physio Kessler Rehabilitation Center KORT Saco Bay Physical Therapy Concentra and Keystone Physical Therapy.
Across all our centers our highly respected clinical teams provide preventative and rehabilitative care designed to maximize function and promote overall well-being. By creating individualized treatment plans tailored to each patients goalsand partnering with physicians employers payers and case managerswere able to deliver exceptional costeffective outcomes. Were also proud to support professional sports teams colleges universities and high schools with physical therapy and athletic training services.
Equal Opportunity Employer including Disabled Veterans
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Select Medical is one of the largest providers of critical illness recovery hospitals, inpatient rehabilitation hospitals, outpatient rehabilitation centers, and occupational health clinics in the United States. Guided by our mission to provide an exceptional patient care experience t ... View more
