Customer Experience Consultant Chinese speaking
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to join a global leader shaping the future of logistics
At Maersk we are looking for a motivated and customer-focused Customer Experience Consultant to join our team in Budapest.
If you are fluent in English and Chinese (Mandarin) enjoy working in a fast-paced international environment and take pride in delivering outstanding customer experiences this is a great opportunity to grow within a company driven by innovation collaboration and continuous development.
Why Join Maersk
Maersk is a global pioneer in logistics and supply chain solutions. We are transforming into a fully integrated end-to-end logistics provider delivering smarter and more sustainable solutions to customers worldwide.
By joining Maersk you become part of a company that believes global trade can be a force for goodconnecting communities supporting economies and enabling sustainable growth. With a strong culture of responsibility inclusion and innovation we empower our people to make a real impact both locally and globally.
What We Offer
- International career opportunities within a global organization
- Competitive benefits package (Need be complete)
- Access to internal training development programs and continuous improvement projects
- Clear career pathways toward Project Management or Team Leadership roles (Need be validate)
About the Role
As a Customer Experience Consultant you will be at the heart of operations and customer interaction. This role combines operational execution with a consultative approach giving you exposure across multiple functions of the supply chain.
You will work closely with internal teams and external partners to ensure smooth accurate and timely shipment handling while delivering a high level of service to customers.
Key Responsibilities
- Manage and monitor end-to-end shipment processes across ocean air and/or multimodal transport
- Coordinate deliveries from port of discharge and ensure data accuracy in internal systems
- Act as the main point of contact for customers handling queries and providing proactive updates
- Collaborate with warehouses procurement sales teams and trucking partners
- Use cargo-related systems to track shipments manage documentation and ensure operational compliance
- Support process optimization and continuous improvement initiatives
What Makes This Role Exciting
- Not limited to pure ocean freight exposure across the full supply chain
- Close collaboration with multiple stakeholders in an international environment
- A dynamic role where problem-solving and agility are essential
- Strong internal mobility and career progression opportunities within Maersk
Ideal Candidate Profile
- Experience in customer service logistics or supply chain operations
- Fluent in English and Chinese (Mandarin) both written and spoken
- Cargo/shipment experience is a strong plus (ocean air or multimodal)
- Familiarity with cargo-related software and operational tools (TMS shipment tracking systems ERP CargoWise or similar platforms)
- Team-oriented proactive and well-organized
- Comfortable working in a fast-paced operational environment
- Knowledge of operational processes and tools (Power BI is a plus)
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
