Bilingual Health Services Representative

ð Join a Call Centre with a Cause: Health Services Representatives Needed! ð

As part of a call centre with a cause Health Services Representatives are committed to enrolling patients in identified programs while always providing optimal patient-first customer service. The Health Services Representative will consistently communicate with patients clients and other stakeholders playing a critical role in patient and overall customer satisfaction.

What we offer (and why youll love it here!):

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
• Growth Opportunities: Continuing to build your knowledge through internal training ensures you stay at the forefront of best practices and innovations in nursing. Our ongoing education opportunities empower you to enhance your skills and provide exceptional patient care.
• Vibrant Culture: Our vibrant culture thrives on community engagement fueled by employee feedback through OfficeVibe. From local activities to national initiatives our passionate team extends its commitment to creating positive change beyond patient care.
• Our People Say It Best:â Remote
• Job Status: Full-Time

Why Coverdale Clinics
At BioScript Solutions we believe in people over process and patients before everything. Joining Coverdale means becoming part of a healthcare movement focused on compassion innovation and real human connection.

We offer:

• A Call Center With Purpose: Be the voice of reassurance in a complex healthcare world making a real impact from day one.
• Sustainability in Action: With one tree planted for every new hire youll literally help grow a greener tomorrow.
• Vibrant Culture: Stay engaged through employee feedback tools like OfficeVibe and enjoy a supportive team that values your insights.
• Ongoing Growth: Internal training and continuous education keep you learning growing and leading in your field.

Your Mission:

• Serve as a key liaison between patients and healthcare providers ensuring seamless coordination of care.
• Handle inbound and outbound calls and email inquiries with empathy and efficiency.
• Escalate matters to physicians nurses or program coordinators as neededknowing when to take the lead and when to seek support.
• Respond thoughtfully to patient concerns assisting with everything from scheduling to program-related questions.
• Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
• Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
• Confirm and review appointments locations and schedules with clarity and care.
• Support your team with document filing report submissions and general administrative needs.
• Be a steady presence in a fast-paced ever-evolving environment adapting with grace and delivering consistent results.

What You Bring to the Table:

• High school diploma or a minimum of three years of relevant employment experience
• Strong computer skills (Outlook Word Excel); experience in patient management systems is a plus
• Customer service experience preferably in healthcare; familiarity with medical terminology is an asset
• Ability to stay calm and collected under pressure while juggling multiple priorities
• Excellent verbal and written communication skills and active listening abilities in French and English required
• Proven commitment to diversity inclusion and cultural competence when working with patients
• A creative independent spirit who also thrives in a collaborative team-based environment
• Dedication to patient-first service and a desire to make a meaningful impact every day

Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

Were proud to be an equal opportunity employer.As a people-centric organization were committed to fostering awelcomingculture free of discrimination andtoproviding ahealthy andsafework environmentwhereall team memberscanthrive as our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark If youre passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

Take a look firsthand at what we do here! - Experience:

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