Distribution Capability Lead

WHO ARE WE

ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels leveraging digital capabilities and deep industry experience.

We are passionate (and a bit obsessed) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose Built for Brokers is clear and simple and define our entire strategy (delivering better experiences more value and opportunity anticipating more needs and communicating more solutions for brokers and their customers).

WHAT ARE WE LOOKING FOR

At ORDE we are looking for a Capability Lead Distribution to drive performance by lifting individual and team capability across our Distribution function.

This role focuses on ensuring the right sales broker engagement product and operational capability frameworks are in place to continually improve outcomes broker experience and commercial performance.

The role reports to the Head of Capability and works closely with Distribution Leadership People & Culture and technical trainers to design and deliver targeted capability programs aligned to ORDEs strategy risk appetite and Broker-First philosophy.

Your key responsibilities will include:

Onboarding & Integration

• Review and coordinate onboarding for new starters: Create a detailed day-by-day plan for their first 30 days including product knowledge compliance systems and sales methodology.
• Facilitate integration meetings: Schedule and manage introductions with peers managers and cross-functional teams to build relationships and support mentoring during the first 3 months.
• Work with the HOC in Developing onboarding success metrics: Define clear KPIs (e.g. time-to-first-deal product certification completion) and track

Training & Development Framework

• Create a 12-month training roadmapfor BDMs covering product knowledge compliance negotiation relationship management and advanced sales techniques.
• Regular skills gap analysis: Conduct half yearly assessments to identify strengths and development areas across the team.
• Individualised development plans: Design tailored learning paths for each BDM based on assessment results.

Sales Coaching & Performance Support

• Act as a sales coach for identified individuals: Provide targeted coaching sessions for underperforming or high-potential BDMs.
• Coach managers on onboarding and coaching techniques: Equip leaders with tools and frameworks to support their teams effectively.
• Facilitate workshops: Deliver interactive sessions on objection handling consultative selling and relationship building.

Program Improvement & Measurement

• Define success measures for all training initiatives: Track ROI through metrics like conversion rates pipeline growth and customer satisfaction.

Compliance & Industry Knowledge

• Ensure training includes regulatory and compliance requirements specific to non-bank lending (responsible lending privacy AML/CTF).
• Keep content current: Update programs based on market trends competitor insights and product changes.

Collaboration & Communication

• Partner with Sales Leadership: Align training priorities with business objectives and growth targets.
• Maintain a central training calendar: Ensure visibility of all sessions and deadlines.

Technology & Tools

• Leverage LMS and digital tools: Manage content delivery track completion and report on engagement.
• Introduce micro-learning and e-learning modules for flexibility and scalability.

Culture & Engagement

• Promote a learning culture: Encourage continuous development and knowledge sharing among BDMs.
• Celebrate milestones: Recognise completion of certifications or exceptional improvement.

Why would you choose us:

We are a thriving and innovative company that cultivates a dynamic team environment fostering creativity and growth. We prioritise the well-being and career development of our employees creating an enjoyable and challenging workplace. Our collaborative culture values diverse perspectives. We believe in the importance of being together in the office as well as the benefits of working from home with a three-day office schedule (Mon-Tues-Thurs). Based in Melbourne we offer competitive remuneration and reward outstanding performance. Join us and be part of something impactful.

Join Us:

We are dedicated to investing in our team offering competitive remuneration benefits and fostering a high-quality employment culture that values your ability to deliver and contributes.

Our team members are driven by the pursuit of a challenging and successful career in an outstanding business with a passionate high-performance team culture.

If this resonates with you please submit your CV to Privacy and confidentiality can be assured.