IT Support Field Engineer L2 – Spain
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Job Location:
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Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING: IT Support Field Engineer L2 Spain
Company Overview
A leading global IT services provider delivering onsite remote and infrastructure support solutions to enterprise clients worldwide.
Operating in 190 countries
Supported by 6000 skilled engineers globally
Serving 200 enterprise clients across multiple industries
The company is committed to service excellence operational reliability and delivering high-quality IT support solutions at scale.
Project Overview
The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience business continuity and high service-level compliance in both onsite and remote environments.
Role Summary
The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users including executive and VIP stakeholders. The role requires strong technical expertise excellent customer service and the ability to operate in fast-paced multi-site enterprise environments.
Requirements
Key Responsibilities
Provide Level 2 onsite and remote IT support to end users
Troubleshoot and resolve hardware software and connectivity issues
Support desktops laptops printers servers and peripherals
Escalate unresolved incidents in accordance with SLA and ITIL processes
Ensure high customer satisfaction and service quality
Software & Application Support
Windows OS installation configuration and troubleshooting
Microsoft Office and enterprise business applications
Email VPN and collaboration tools
User account and access management
Hardware & Devices Supported
Desktops and laptops: Dell HP Lenovo
Printers: HP Lexmark IBM
Servers and related infrastructure
Peripherals and end-user accessories
Asset & Stock Management
Maintain accurate asset inventory and documentation
Perform device deployment replacement and decommissioning
Coordinate hardware refresh and lifecycle management
Update asset and ticketing systems
Remote & Multi-Site Support
Provide remote support for distributed user environments
Travel to client sites as required
Collaborate with centralized service desk and regional teams
Support multiple customer locations across Spain
Additional Responsibilities
Deliver VIP and Director-level support with a white-glove service approach
Follow ITIL best practices and organizational procedures
Document incidents changes and resolutions clearly
Support IT rollouts upgrades and project initiatives
Required Skills & Qualifications
Educational Qualifications
CompTIA A Certification (mandatory)
Baseline OEM Certifications (any of the following depending on assignment):
Dell Desktop / Laptop
HP Desktop / Laptop / Printer
Lenovo Desktop / Laptop
Lexmark Printer
IBM Printer
Server technologies
Essential Skills
Behavioural
Strong customer service and interpersonal skills
Proven experience supporting VIPs and Directors
Professional communication and white-glove service mindset
Ability to work independently and manage priorities
Technical
Strong Level 2 onsite IT support expertise
Advanced troubleshooting and problem-solving skills
Experience in enterprise IT support environments
Language Skills (CEFR Levels A1C2)
English: Proficient (minimum B2)
Spanish: Proficient (minimum B2)
Experience Requirement
24 years of relevant IT support or field engineering experience
Benefits
Why Join Us
At Excis your work makes a real impact. As an IT Support Field Engineer L2 you will be part of a dynamic hands-on team where your technical expertise directly enhances user experience system reliability and operational success in a mission-critical environment.
We offer a supportive and collaborative workplace that encourages professional growth continuous learning and exposure to diverse technologies. You will work alongside skilled engineers gain experience in high-availability enterprise operations and contribute to solutions that support global clients.
What We Offer
A key role in a high-impact enterprise-level IT support environment
Opportunities for continuous learning and long-term career development
A collaborative culture that values innovation ownership and excellence
Competitive compensation and benefits
A global organization with offices in 50 countries offering international exposure and long-term growth opportunities
Join Excis and become part of an IT Support Field Engineer L2 team that values your expertise rewards initiative and empowers you to deliver excellence every day.
Company Industry
IT Services and IT Consulting
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
