Site Performance Manager, Condition Monitoring

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

We are looking for a Condition Monitoring Site Performance Manager to join the Fleet Monitoring Center team working within the Caterpillars Customer Solutions Core Regions Division. This role is customer and dealer facing and the primary responsibility will be to support telematics needs hands-on for customers enrolled in Condition Monitoring services to ensure the appropriate level of connectivity is in place to satisfy customer requirements.

What You Will Do:

• Conducts customer fleet inspections to identify telematics improvements to enable Condition Monitoring and other solutions.

• Performs telematics hardware and software upgrades and repairs as needed to support Condition Monitoring and other solutions.

• Consults customers and dealers on Condition Monitoring applications such as applied technology machine health and safety.

• Collects product and customer requirements to capitalize on opportunities to grow condition monitoring capabilities and processes.

• Influences the development of technology tools/systems and works with key stakeholders to deploy technologies to drive Condition Monitoring growth.

• Collaborating with internal teams to understand future needs and develop solutions for Condition Monitoring.

• Takes ownership of customer issues and requirements to ensure they are resolved in a timely manner.

• Identifying and documenting job/application profiles based on field observation while working with customers.

• Manages customer relationships to influence equipment management strategies and assist in the deployment of Condition Monitoring solutions.

What Will Put You Ahead:

• Working knowledge of Product Link VisionLinkVIMS inspection processes equipment lifecycle planning SOS Services Cat Payload systems Software Enabled Attachments (SEA) Activation Product Status Reports and the Service Information System (SIS) is desired.

• Prior experience with Product Link hardware installations and management of machine configuration files is required.

Skills You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Working level required.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers. Extensive level required.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Extensive level experience required.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Extensive level experience required.

• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately. Working level knowledge required.

• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Extensive level experience required.

• Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products. Extensive level experience required.

Additional Information:

• Work Location: Peoria IL is the preferred work location with Cary NC and Dallas TX as additional locations considered. Remote work locations may be considered on case by case basis to support the business needs.

• Must be able to travel up to 75% (domestic).

About Customer SolutionsCoreRegions Division

The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This teamalongsidedealerswillengage more closely withcustomersto createcustomizeand adapt solutionsto meet their needsbyleveragingtheextensive range ofofferings available todayacrossproductsandservices digitalandtechnology rentalandused and division willbe regionally on the unique needs of customers in core regions focusedon Americas North Europe Japan Australia and New Zealand.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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