Chase Social Media Vice President
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 123500 - 185000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
With best-in-class banking credit card and wealth management services Chase helps nearly 1 out of 2 American households make the most of their money. As one of the most-followed financial brands Chase communicates with millions of social media users across Facebook Instagram LinkedIn X Reddit and more. Our social media team continues to grow andwere seeking a Vice President to join our team to support Reddit platform strategy and engagement for Chases Credit Card and Connected Commerce products.
As a Chase Social Media Vice President within the Chase Social Media team this role has a specific emphasis on leading Reddit platform strategy and engagement efforts using social listening and sharing consumer and product/experience feedback with business this role youll shape Chases Reddit strategyfinding and creating the right communities sparking genuine conversations and making sure were adding value for our cardmembers; you know Reddits culture inside and out and youre ready to set the standard for community management engage directly and respond quickly to feedback. Your curiosity leads you to stay ahead of the curve on AI search through Reddit and other social channel; your skills in social listening and analytics help you spot trends manage reputational risks and turn insights into strategy. Youll work closely with other teams support content creation resolve customer issues and keep enhancing our Reddit approach; if youre a great communicator organized multitasker and collaborative leader youll thrive as we grow Chases presence on Reddit.
Job responsibilities
- Lead channel strategy planning and growth community management and engagement efforts on Reddit to build connections with and add value to online communities deliver consumer insights and detect reputational risk
- Identify key communities where Chase cardmembers engage and focus areas to launch new communities
- Keep a pulse on the evolution of AI search with an eye on opportunities through Reddit
- Monitor for trends feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently while identifying opportunities to improve processes
- Serve as a go-to resource for analyzing and reporting on the impact of brand sentiment trends on Reddit community engagement channel impacts on search visibility and competitive intelligence
- Champion a mindset of testing and learning to continuously innovate and prove whats working
- Communicate recommendations and insights to team members partners and senior leadership through either written reports or presentations
- Support vendor relationships troubleshooting and optimizing community management and social listening tools for best-in-class performance
- Support team members on various projects and campaigns effectively communicating timelines status and results
Required qualifications capabilities and skills:
- 7 plus years of relevant experience in monitoring/community management social media strategy or social media listening
- Thorough knowledge of industry social media monitoring and management tools for social listening monitoring publishing and reporting: building dashboards boolean queries tagging (e.g. Sprinklr Khoros Brandwatch Tableau native social analytics Adobe Analytics etc.)
- Strong writing and storytelling skills with the ability to translate consumer voices from social listening into actionable insights to inform strategic business decisions as well as craft engaging consumer responses and content on Reddit
- A passion for keeping up to speed on the evolving social media and organic search landscape and how the brand can innovate and approach the strategy for the channel
- Ability to problem-solve and think critically provide attention to detail and bring data curiosity
- Effectively communicate on project timelines status and results
- Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn have fun contribute and make an impact
- Confidence to pitch fresh ideas think creatively and identify problems to solve
- Ability to self-motivate build relationships and work well across teams work on multiple sophisticated projects at the same time and produce high-quality work. Adaptable to shift focus in times of need.
- Excellent organizational skills with the ability to multitask and prioritize high volume high priority initiatives
- Proficiency in Microsoft Office e.g. Word Excel and PowerPoint
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
