Senior Technician Admin

Senior Technician Admin

DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients and we are driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview

The Senior Technician Administrator provides frontline technical support and ensures smooth operation of CIS assets and software within the CSU Norfolk environment. This role is responsible for delivering first-call resolution managing incidents and requests and maintaining compliance with Standard Operating Procedures (SOPs). The position requires strong technical expertise proactive problem-solving and professional engagement in a multi-national setting including interaction with VIPs.

certification.

Key Responsibilities:

• Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
• Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
• Escalates incidents to Level 2 support as necessary;
• Installs and maintains CIS assets for CSU Norfolk and supported customers;
• Installs and maintains Software on LAN workstations;
• Records all actions pertaining to CIS support in the approved ticket management system;
• Adheres to Technical Assistance Center SOP;
• Provides status updates for assigned requests via the approved ticket management system;
• Follows-up with users on completed requests prior to closing associated tickets;
• Contributes to accountability of CIS assets;
• Escalates User Complaint Management and Problem
• Management to TAC Cell Head;
• Executes pro-activeness for all requests assigned to User Support Section;
• Adheres to work schedule providing support by engaging directly with the customer;
• Must be able to engage professionally in a multi-national environment working with VIPs.

Required Qualifications:

• The candidate must have a currently active NATO SECRET security clearance
• Installation operation and maintenance of computer systems on local area networks (LAN);
• System administration and maintenance of computers running Microsoft Windows 10;
• Installation operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers printers);
• Service Desk management including incident and problem processing change request processing availability management and user interaction;
• Coordination of appropriate and timely responses including channeling requests for help to appropriate work centers for resolution monitoring progress and keeping users apprised of progress;
• A Fundamentals (Hardware / Software).
• Language requirements: A thorough knowledge of English both written and spoken is essential.

DEFTEC offers a comprehensive whole-life benefits package that includes medical dental vision holiday paid time off life insurance short/long-term disability and educational reimbursement. DEFTEC matches 401k contributions dollar for dollar up to 3% of the employees income and an additional $0.50 for every dollar between 4-5% of the employees income. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact if you require reasonable accommodations.

DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typeon the basis of actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeedingand medical conditions related to pregnancy childbirth or breastfeeding)gender gender identity and gender expression religious creeddisability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics ) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment includingrecruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Senior IC