Operations Specialist (fmd) China Market

eClearis looking for a highly organized operations professional to become the operational backbone ofourClearCustomsproduct for the Chinese market.You willbe the link between our Chinese partners Leipzig operations hub and internal teams - ensuring seamless customs clearance operations and exceptional service delivery.

You willown the full operational cycle for cross-border ecommerce starting with customs document preparation and ending with tracking return shipments.You thrive in environments where attention to detail clear communication across cultures and independent execution matter every single day.

If you get satisfaction from keeping complex operations running smoothly think naturally in systems and processes and can switch effortlessly between Mandarin and English while managing multiple stakeholders - this role offers real ownership and growth potential.

Whatyou willdo

• Serve as operational SPOCfor Chinese partners on allClearCustomsmatters - from daily status updates to escalation management
• Coordinate customs clearance operations: Track shipments at Leipzig airport communicate status updates to Chinese partners manage documentations for customs-destroyed items.
• Manage invoicing and reporting:Support thepreparationof bi-weeklyinvoices andother related tasks as neededmaintainorganized operational documentations conduct regular client meetings
• Liaise withlogisticspartners: Coordinate with last-mile service providers and ensuresmooth handoffs
• Optimizeoperational processes: Identify ineffiencies propose improvements and implement solutions that increase accuracy and reduceresponse time
• Build trusted relationships:Establishyourself as the reliable go-to person for operational questionsmaintainingstrong partnerships with Chinese clients
• Travel as needed: Visit Chinese partners (4 trips/year) and work regularly from Leipzig airport operations hub and our office in Berlin Mitte

Essential:

• Native-level Mandarinandfluent English (C1)- you write and speak both with precision and cultural awareness
• Deep understanding of Chinese business culture- you know how to navigate communication styles relationship dynamics and stakeholder expectations
• Exceptional organizational skills- you naturally create systems to manage parallel workflows track details andmaintainaccuracy under pressure
• Microsoft Officeproficiency particularly Excelfor daily data tracking
• Clear adaptable communication- you tailor your tone and approach depending on whetheryou areupdating a partner on WeChat escalating internally or moderating a client meeting
• Process-oriented thinking- youdontjust execute tasks you see patterns and opportunities to make operations more efficient
• Ownership mentality- you take initiative follow through independently and go beyond your job description when it matters
• Flexibility for travel- comfortable with regular trips to Leipzig occasional Berlin visits and 4 trips to China per year
• Location: This role is based in Leipzig or Berlin with regular presenceat Leipzig airport for operational coordination. Ifyourenot currently in Leipzig or Berlin openness torelocateor travel regularly is essential.
  

• Experience in customslogistics or import/export operations
• German language skills (B1)
• WeChat experience for professional communication

Your first months with us

Month 1:Youget to know the main stakeholders and operational processes ateClearand can articulatethe completeoperational workflow

Month 2:You master this workflow and execute all core tasks (tracking invoicing documentationlogisticscoordination) independently with accuracy

Month 3:Youvebuilt relationships with key stakeholders and begin taking ownership of routine Chinese partner communications

Month 3-6:Create organized documentation that any team member can navigate

Month 6-12:Identifyand implement 2-3 process improvements that increase efficiency or accuracy & independently moderate client meetings as trusted SPOC

• Real ownership and growth- prove your ability tooptimizeprocesses with a clear path to Operations Manager
• Attractive package -competitive compensation 30days vacationand company pension scheme
• Professional international teamenvironment- work with ahighly professionalinternational team
• Modern tools and autonomy- WeChat Microsoft Office suite and hybrid flexibility to structure your work effectively

Ready to become the operational anchor for our China marketWedlove to hear from you.