RQ10340 Specialized IT Consultant

Job Title: Specialized IT Consultant

Work Arrangement

Onsite (5 days per week)

Role Summary

The Specialized IT Consultant will support and coordinate IT service delivery governance and stakeholder communications for healthcare-related systems. The role combines service desk coordination business analysis governance support and executive-level communication with a strong focus on privacy security and public-sector healthcare compliance.

Key Responsibilities

• Lead coordinate and monitor ticket support activities for healthcare service providers using hosted MIS and HRIS platforms

• Track and manage ongoing service requests such as onboarding and organizational changes coordinating resources and setting expectations with clients

• Escalate incidents and service issues as required to ensure timely resolution

• Manage governance secretariat activities including:

  • Meeting preparation

  • Action item tracking

  • Circulating detailed meeting minutes

• Facilitate internal and external working group sessions

• Draft manage and publish stakeholder communications through required approval processes

• Support senior leadership with executive briefings reports presentations and responses to information requests

• Conduct business needs analysis and produce:

  • Business and system requirements

  • Functional and non-functional requirements

  • Use cases data flows and process diagrams

• Ensure adherence to privacy security and healthcare regulatory requirements

• Follow industry best practices for IT service management and governance

Required Skills & Experience

Public Sector & Healthcare Experience

• Minimum 2 years of experience in the public sector within healthcare

• Strong understanding of personal health information protection legislation and its application in healthcare systems handling PHI

Management & Communication Skills

• Proven ability to build and maintain strong stakeholder relationships

• Excellent verbal and written communication skills

• Strong customer service mindset with tact and diplomacy

• Strong analytical problem-solving and decision-making skills

• Ability to manage multiple priorities and meet strict deadlines

• Effective listener with a collaborative team-oriented approach

Technical Skills

• Hands-on experience with:

  • Microsoft Dynamics GP

  • BSSI HFM

  • Logibec Quadrant Workforce Solutions

• Experience using Microsoft tools:

  • MS Project

  • MS Teams

  • MS PowerPoint

  • MS Excel

  • MS Visio

• Knowledge of AODA compliance

• Familiarity with OTR

• Working knowledge of ITIL and IT service management practices including:

  • Incident management

  • Change management

• Experience coordinating Service Desk operations involving systems governed by PIPEDA

General IT & Project Management Experience

• Knowledge of IT project management standards and methodologies (PMI / PMBOK)

• Experience managing IT change activities including:

  • Change requests

  • Implementation and back-out plans

  • Resource scheduling

  • SDLC documentation

• Experience tracking and reporting project and service status to multiple stakeholder groups

Must Have

• Experience with Microsoft Dynamics GP BSSI HFM and Logibec Quadrant Workforce Solutions

• Experience coordinating Service Desk operations and technical projects involving PIPEDA-regulated data