Care Support Specialist I

Job Purpose:
Assists the assigned work site in performing administrative support tasks and coordinating office practices including front desk duties.

Goals and Objectives:
Provide excellent customer service to both internal and external clients
Provide efficient and timely work outcomes related to day to day duties
Provide timely and clear communication to internal and external customers to ensure accurate scheduling and high level of customer service
Complete accurate and timely documentation related to customer needs and communication

Duties and Responsibilities:
Greet clients and visitors in a prompt courteous manner. Assist client with the check-in process; check the client snapshot for any comments or requests and follow-up with required action steps
Answer telephone calls write and/or email messages and provide detailed responses to requests for information and services. Ensure front desk has coverage during critical business hours as directed by supervisor/manager
Maintain positive and professional working relationships with clients peers other agencies and the general public
Perform clerical duties to include mail distribution organizing work area and reception area name look-up filing and announcing client appointments to clinicians
Maintain a clean and safe working environment that maintains HIPAA compliance
Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients
Complete all required data entry printing photocopying and tracking according to established timelines. Data entry includes but is not limited to creating and deleting snapshot comments and scheduling follow up appointments for clinicians. Printing and photocopying includes but is not limited to client identification cards.
Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies when inventory is low
Implement updated and new processes in a professional and timely manner
Communicate issues with process work flow client care or any other area that affects the agency in a professional and timely manner to direct supervisor/manager to initiate possible improvements
Compose and type routine correspondence and reports as requested
Complete all required paperwork accurately completely legibly and within established timeframes
Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage. Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Obtain approval for time off from supervisor/manager
Follow all AllHealth Network policies and procedures
Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
Perform other duties as required within the scope of the position and the experience education and ability of the employee

Key Technical Skills and Knowledge:
A. Education: High school diploma or equivalent with specific training in business / secretarial sciences
B. Experience: Minimum of one year of office experience. Data entry and word processing knowledge is required.
C. Skills: Typing at 50 wpm 10-key calculators by touch and filing. Familiarity with multiple-line telephone systems voicemail copiers and fax machines. Computer literacy required.
D. Other: Ability to lift equipment and supplies up to 15 lbs.

• Positive collaborative team culture
• Competitive compensation structure
• Medical Insurance Dental Insurance Basic Life and AD&D Insurance Short- and Long-Term Disability Insurance Flexible Spending Accounts
• Retirement Savings 401k company match up to 50% of the first 6% contributed
• Relocation Assistance/Sign-On Bonus
  • Please keep in mind that while sign-on bonuses may be advertised AllHealth Network maintains a policy of not offering these bonuses to current internal employees. We appreciate your understanding and continued commitment to our team
• Excellent Paid Time Off & Paid Holidays Off
• Additional Benefits

Required Experience:

IC