About the Role:

Grade Level (for internal use):

The Team:

The CX Program Excellence team at S&P Global Commodity Insight delivers high-impact cross-functional projects that transform customer experience and drive business growth. We partner across technology product and commercial teams to execute initiatives that enhance customer journeys streamline operations and support strategic objectives.

Role Overview

Were seeking a project leader who operates with a strategic enterprise-wide mindsetowning outcomes shaping roadmaps and connecting technology execution to measurable business impact. You will steer complex multi-workstream programs influence senior stakeholders and drive change across global teams.

Responsibilities and Impact:

• Strategic Program Ownership: Define clear business outcomes craft multiphase delivery strategies and OKRs and maintain a valuebased roadmap aligned to company priorities.
• Business Case & Financials: Build and manage business cases (benefits costs ROI) track value realization and optimize investments through datadriven tradeoffs.
• Executive Influence & Governance: Facilitate decision forums present succinct progress and risks to leadership and run fitforpurpose governance (steering RAID dependency management).
• OutcomeDriven Delivery: Lead cross-functional execution across product engineering data and commercial teams; remove blockers and ensure ontime highquality releases.
• Customer & Commercial Lens: Translate client insights and market needs into requirements; quantify impact on retention adoption NPS and revenue acceleration.
• Change Management & Enablement: Partner with change leads to drive adoptioncommunications training readiness and success metricsacross global stakeholders.
• Data & Platform Fluency: Connect platform capabilities (e.g. Salesforce ServiceNow Gainsight Marketo/Cvent Tableau/Power BI) to business processes and customer journeys; define integration and data quality needs with architecture teams.
• Risk & Compliance Readiness: Anticipate regulatory/compliance implications; design controls and operating procedures that scale.
• Continuous Improvement: Establish feedback loops and LEAN practices to improve throughput quality and stakeholder experience.

What Were Looking For:

Basic Required Qualifications:

• Education: Bachelors degree in business administration Project Management or a related field; a Masters degree is preferred.
• Experience: 4 years leading complex crossfunctional technologyenabled projects with enterpriselevel stakeholders and global delivery.
• Business Acumen: Proven ability to quantify outcomes manage budgets and make portfolio tradeoffs grounded in ROI and customer impact.
• Technology & Data: Practical knowledge of enterprise platforms (Salesforce ServiceNow Gainsight) marketing/event tech (Marketo Cvent) and analytics (Tableau Power BI); comfort engaging with architecture and data teams.
• Ways of Working: Strong Agile/LEAN execution; adept at shaping work plans managing dependencies and instituting pragmatic governance.
• Leadership & Communication: Executiveready storytelling stakeholder influence and facilitation across product tech and commercial functions.

Key Soft Skills:

• Exceptional leadership and collaboration abilities fostering a culture of innovation and teamwork.
• Strong analytical and problem-solving skills with a proactive approach to challenging the status quo.
• Adaptability and resilience in managing change within a fast-paced environment.
• Excellent time management and organizational skills capable of multitasking and prioritizing effectively.
• Strategic thinking with the ability to drive results and build productive relationships across teams.

Additional Preferred Qualifications:

• Certifications in PMP and/or Change Management.
• Experience delivering regulatory/compliance or largescale transformation initiatives.
• Success leading distributed/global teams and virtual delivery models.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC