INDirectorAutomotiveCustomer ConsultingAdvisoryGurugram

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Director

Job Description & Summary

At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customer-related areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction.

Job Description & Summary

A career within Customer consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences

Responsibilities: Lead the design of integrations from point to point systems as well as holistic interchange services rendering effective data quality and dependable exchanges of digital information Distributor Management System: Defining of key features of DMS typical pre-requisites typical outcomes / benefits B2B2C commerce: Understanding of retailer portals Trade Promotion Management Systems: Define of using trade promotion management tools key features inbuilt optimization typical outcomes / benefits o Salesforce Automation: Define SFA tools key features typical outcomes / benefits Core skills & behaviors: Strong analytical and problem-solving capability Excellent communication skills - verbal written leadership communication Strong PPT and Excel skills Able to manage highly skilled and diverse teams Able to navigate ambiguity Able to structure analyses for complex problem statements and drive teams to generate insights and solutions Interacting and effectively managing senior client stakeholders Willingness to stretch high learning agility (comfort with learning at speed) and can-do attitude Willingness to travel Responsibilities: Lead project teams to deliver client outcomes in sales effectiveness / sales acceleration / front- office areas Deconstruct complex problem statements for project teams and help structure the analyses and define solutions Review deliverables created by team and ensure high quality output Manage project staffing and timelines Manage client stakeholder engagement with mid to senior level stakeholders including

CXOs Support business development efforts Support thought capital creation

*Mandatory skill sets Distributor acquisition: Development of ideal distributor profile value proposition for distributor evaluation criteria distributor lines-split territory mapping

*Preferred skill sets Route-planning: Designing and implementing outlet / retailer classification retailer visit time service norms by product segment region beat planning Sales execution: Drive sales discipline in sales call execution total calls visit time visit activities productive calls cadence Sales training: Define and Conduct sales training at scale training effectiveness evaluation Trade marketing: Define and deploy trade scheme formats scheme planning and budgeting scheme effectiveness evaluation (RoI) scheme disbursement and claims management Merchandising: Defining and driving merchandising norms retailer segment-based targets execution and evaluation Market / channel segmentation: Define market strategy based on relevant market characteristics identify datasets create targetable segments RTM architecture: Define channel architecture considering market characteristics pricing structures high level partner RoI o Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction Partner RoI: Define ideal channel partner RoI and package it into a crisp value proposition Assortment mix placement: Define product placements at outlets and defining outlet level assortment mix based on market / outlet characteristics Distributor Management System: Defining of key features of DMS typical pre-requisites typical outcomes / benefits

*Years of experience required Professional and educational background Preferred consulting background (Big 4 - AD level; Accenture Strategy O&W A&M or ATK Tenured Analyst or senior consultant level

Relevant work experience 10- 12 years 2 years minimum of consulting experience Education from Tier I campuses - IIM A/B/C/L/K/I ISB SPJIMR XLRI MDI FMS. If Tier II Other IIMs IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM - more number of years of relevant work ex and references required

*Education Qualification Qualifications: MBA

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Automotives

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Coaching and Feedback Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change 29 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date