Senior Community Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Our mission at Duolingo is to develop the best education in the world and make it universally available. Its a big mission and thats where you come in!
At Duolingo youll join a team that cares about educating our users experimenting with big ideas making fact-based decisions and finding innovative solutions to complex problems. Youll have limitless learning opportunities and daily collaborations with world-class minds while doing work thats both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
About the role
Were looking for a Senior Community Manager who is equal parts strategist builder and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo not just today but for years to come.
You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. Youll bring creative ideas help define structure and best practices and co-create a vision for what a high-impact high-delight global community looks like at Duolingo.
At the same time you will own and lead the day-to-day engagement across our community channels. Youll be the front line of how we show up with learners moderators superfans and ambassadors cultivating joy trust safety and belonging through every interaction.
Youll partner closely with Product Engineering Marketing Communications and Customer Support to bring the communitys voice into the heart of the organization.
:brain: You will...
Own and lead day-to-day community operations
- Manage our core community channels (e.g. Reddit Discord) and drive daily engagement conversation quality and member experience
- Build and maintain strong relationships with moderators ambassadors and superfans
- Develop scalable processes playbooks and frameworks that uphold safety trust delight and Duolingos signature tone
- Monitor community health sentiment and emerging risks identifying insights and opportunities for continuous improvement
- Launch initiatives that grow participation sentiment and long-term community value
Own and lead day-to-day community operations
- Manage our core community channels (e.g. Reddit Discord) and drive daily engagement conversation quality and member experience
- Build and maintain strong relationships with moderators ambassadors and superfans
- Develop scalable processes playbooks and frameworks that uphold safety trust delight and Duolingos signature tone
- Monitor community health sentiment and emerging risks identifying insights and opportunities for continuous improvement
- Launch initiatives that grow participation sentiment and long-term community value
:check: You have...
- 8 years of experience in community management for a consumer-facing brand ideally at scale.
- Proven experience growing and engaging online communities across multiple platforms (Reddit Slack Discord etc.).
- Strong instincts for tone voice and the dynamics of internet culture.
- Experience managing moderators ambassadors creators or similar stakeholder groups.
- A data-driven approach to decision-making with comfort in interpreting qualitative and quantitative signals.
- Excellent communication skills and the ability to collaborate cross-functionally.
- Experience navigating complex community conversations and stewarding online reputation.
- Active Duolingo user.
:star: Exceptional candidates will have...
- Track record of building community programs of 1M members.
- Experience with shifting sentiment scaling and building advocates through community programs and tactics.
- Experience with international community management or scaling programs across cultures.
- Excels at both strategic planning and hands-on execution.
We post a multi-level salary range for all of our roles.
This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. The actual salary within the range is determined by many factors including but not limited to skills experience education and internal equity.
Take a peek at how we care for our employees holistic well-being with our benefitshere.
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation please contact.
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
By applying for this position your data will be processed as per theDuolingo Applicant Privacy Notice.
Sign up for job alertshere.
Required Experience:
Senior IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Duolingo is the world's most popular way to learn a language. It's 100% free, fun and science-based. Practice online on duolingo.com or on the apps!
