Administrative Assistant 3

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The State of Nevada Public Employees Benefits Program (PEBP) is recruiting for vacancies in our Member Services Unit (MSU) call center. The primary duty for this position is to answer incoming calls from State of Nevada employees retirees and their families regarding the PEBP program and benefits. The incumbent will devise answers and solutions to member inquires by researching member accounts and applicable PEBP Master Plan Documents Nevada Revised Statutes Nevada Administrative Code or the PEBP website. Incumbent works as part of a team to accomplish common goals such as maintaining spreadsheets special projects managing high volumes of incoming calls in a timely manner account notation completion of forms and interacting with PEBP vendors as necessary. The incumbent will utilize Microsoft Office 365 programs including but not limited to Teams Excel Outlook Word PowerPoint and other internal programs necessary for performing job duties. Additionally this position is required to research review and evaluate information subject to the Health Insurance Portability And Accountability Act of 1996 (HIPAA) in a professional manner and maintain confidentiality. This recruitment is for full-time in person employment with a Monday through Friday work schedule of 8:00 a.m. to 5:00 p.m.

Receive review approve or deny applications and requests for program services; make initial eligibility determinations; contact applicants for additional information and clarification as required; explain reasons for ineligibility program regulations and requirements and available remedies such as an appeal process; review appeals and make initial determinations or refer to higher level staff for response or disposition.

Coordinate communications between the manager and other professional and administrative staff both within and outside the work unit; receive and relay sensitive information related to agency activities personnel and clientele; provide explanations regarding established policies and procedures.

Review documents prepared by others for program compliance; identify discrepancies resolve problems and provide guidance to lower level staff; authorize and approve documents within assigned parameters.

Compose documents and materials including correspondence memoranda reports charts and other items in support of program and agency operations; provide and explain information including applicable rules regulations guidelines policies and procedures; distribute materials to concerned parties according to established distribution lists or on an as-needed basis. Research information from a variety of internal and external sources including the Internet for projects which may include unique purchases; identify sources of information and communicate with vendors and others concerning technical aspects of the project/purchase; evaluate and compare information; report findings to the supervisor.

Positions at this level provide secretarial support to the manager of a complex work group consisting of professional staff and subordinate supervisors or they perform program administrative or support duties. Assignments require problem solving and performance of specialized duties within the framework of agency/program policies procedures requirements and applicable regulations. Additionally initiative and judgment are required to determine the priority of assignments and to structure tasks to accomplish program and administrative objectives within established schedules and timelines. The work is specialized and involves circumstances requiring adaptation of different approaches or methods to solve problems. Errors affect the timely provision of services to the manager program staff and clientele and may cause inconvenience and financial loss to program clientele. Incumbents exchange specialized program related information and explain detailed regulations and procedures to agency staff and program clientele including why and how regulations apply to their specific situation or problem. Completed work products are reviewed periodically by the supervisor or the users within or outside the agency. Positions at this level may or may not supervise lower level staff.

Graduation from high school or equivalent education and three years of progressively responsible relevant work experience which included experience in one or more of the following areas: maintenance of complex records and files; public/customer relations including explaining detailed policies regulations and requirements; preparation and processing of financial and statistical documents such as payroll travel claims and budgeting forms; and assisting staff and management with projects and activities; OR one year of experience as an Administrative Assistant II in Nevada State service; OR an equivalent combination of education and experience as described above.

Working knowledge of: functions and operation of an administrative office; operation and use of word processing spreadsheet database management and other associated business software.

General knowledge of: principles of supervision and training if applicable to the assignment.

Ability to: interpret and apply complex rules regulations policies and procedures to specific problems and situations; receive inquiries and resolve complaints from staff and program clientele; perform specialized duties in support of program activities; coordinate communications with other work groups both within and outside the agency; organize coordinate and oversee the work of subordinate staff as required to meet schedules and timelines if required by the assignment; research information from a variety of departmental and external sources; compile and update information and prepare reports related to specific program/management activities; coordinate a variety of projects and assignments; assist agency staff in resolving computer hardware and software related problems and malfunctions if applicable to the assignment.

Recruiter Contact Information: Victoria Sheehan -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.