Complaints, Compliance, Academy and Workforce Development Branch Chief HFEMSD FAA00897

Class Code & Classification Description:

Ten (10) years of relevant experience in an occupation related to the work assigned to this position:
Seven (7) or more years of progressively responsible professional experience in one or more of the following areas: Regulatory compliance licensing certification or oversight within healthcare public health emergency medical services human services or a comparable regulated environment. Complaint intake investigation enforcement corrective action or compliance monitoring including interpretation and application of statutes rules and policy. Workforce development training program management or organizational learning including curriculum development competency-based training onboarding programs and professional development initiatives. Program or operational leadership within a public sector healthcare or regulatory organization including responsibility for policy implementation performance management and continuous improvement.

AND

At least three (3) years of supervisory or managerial experience is required including direct oversight of professional staff team leads or managers. Experience must include responsibility for: Staff performance management coaching and professional development Budget oversight workload prioritization or resource allocation Cross-functional coordination with internal and external stakeholders

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to ten (10) years such as a bachelors degree from an accredited institution in Public Health Health Administration Public Administration Organizational Leadership Human Services or a closely related field is required and six (6) years of the same experience described above.
A masters degree in Public Health (MPH) Health Administration (MHA) Public Administration (MPA) Organizational Development Adult Education or a related discipline is highly preferred and an additional four (4) years of the same experience described above.

• A pre-employment background check
  

• This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. *Please note: These working arrangements are subject to change based on CDPHEs business needs. The position will be expected to work on site when needed at 4300 S Cherry Creek Dr Glendale CO 80246.

• Office hours are typically Monday through Friday from 8am to 5pm. Extended hours during the evening or the weekend MAY be required by business needs.

• A remote (home) office is required.

• 15% travel required within the State of Colorado.

• Bachelors degree in a relevant field such as Public Health Health Administration Nursing Public Administration Business Administration with healthcare/regulatory experience.
  
• Healthcare regulatory experience experience working in health facility licensure and certification survey inspection or compliance programs quality assurance enforcement or complaints investigations.
  
• Familiarity with state statutes administrative rules and federal CMS regulations.
  
• Progressive leadership experience (5-7 years) supervising professional staff experience assigning work coaching performance and addressing employee relations issues experience leading through organizational or regulatory changes.
  
• Must be proficient in word processing and able to use current communication technology to connect to the office from the field.
  
• May be required to work occasional evening night weekend or holidays depending upon circumstances of survey or complaint.
  
• Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises.
  
• Must work in environments where contagious diseases may be present.
  
• Must perform annual fit testing for N-95 masks as well as complete annual training on donning and doffing of personal protective equipment (PPE).
  
• May be required to work occasional evening night weekend or holidays depending upon circumstances of survey or complaint.
  
• Must be able to lift and carry up to 10-15 lbs. of equipment for extended periods of time.
  
• Must be able to walk or stand for extended periods of time including walking up and down multiple flights of stairs.
  
• Must be able to hold a tablet computer in a standing position.
  
• Once employed in this position must successfully complete and apply all required surveyor training(unless training is unavailable) within the first six (6) months of service.
  
• Requires the use and operation of state fleet vehicles.

• Relevant years of State service shall be considered as a preferred qualification if the Appointing Authority determines that it is relevant to the overall merit and fitness for the position to be used to determine the top candidates on the referral list.

• Experience serving in a senior leadership or branch-level role within a complex multi-program organization.

• Demonstrated success leading organizational change program redesign or workforce transformation efforts.

• Experience integrating complaints compliance and training functions to improve quality consistency and accountability.

• Familiarity with state or federal regulatory frameworks including administrative rules audits corrective action processes and continuous quality improvement models.

• Experience developing or overseeing academy-style training programs mentoring frameworks or career progression pathways

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.