Senior IT Operations Administrator

Madison, OH - USA

Monthly Salary: $ 33 - 44

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Current staff faculty/adjunct atHerzing University (not a Contractor or temporary employee through a staffing agency):log into UKGâandnavigate to Menu > Myselfâ>ââMy Company >â View Opportunities to apply using the internal application process.

REQUIREMENTS:

An Associates Degree in an IT related field required.
At least 5 years of experience in technology support role required.
Bachelors Degree. Certifications preferred in A/Network Certification and/or any Microsoft Certified Associate preferred.
Experience working in K-12 or higher education industry preferred.

COMPENSATIONisdeterminedbased on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. The hourly pay range for this position is $33.12 to $44.80.

Click Hereor usethe following linktolearn more about careers at Herzing University: position will support the Madison Campus (30%) as well as support Home Office and our Online Division (70%) with some travel to the Home Office in Milwaukee.

Campus IT Support:

Support and assist technology usage for students faculty and staff enhancing the campuss educational environment.
Execute daily weekly monthly and annual maintenance system upgrades and security protocols.
Participate in the development and execution of campus IT roadmaps including projects and ongoing service enhancements.
Collaborate with on-site and remote IT teams ensuring seamless technology operations across campus.

Technology Maintenance and Operations:

Ensure smooth operations of all campus networked devices including computers printers copiers and telephony systems.
Adhere to established processes for managing hardware software and systems configurations.
Maintain and track IT hardware software and facility equipment inventory.

Operations Support:

Provide timely and efficient technical support to students faculty and staff through both the IT ticketing system and phone support.
Log research and accurately resolve end-user issues ensuring adherence to Service Level Agreements (SLAs).
Assist users in troubleshooting a wide range of issues including hardware software and network connectivity.

Customer Service and Troubleshooting:

Provide excellent customer service and technical troubleshooting for University users.
Quickly learn and adapt to new technologies and systems to provide effective support.
Maintain the confidentiality and integrity of sensitive information.

Documentation and Compliance:

Create and maintain documentation related to University IT assets processes and troubleshooting guides.
Ensure compliance with corporate security policies procedures and industry standards. Contribute to the development of new IT processes and procedures enhancing University technology services.

Herzing University is committed to providing adiverseenvironment and is dedicated to fostering a culture and atmosphere of mutual respect.ââIt provides an inclusive and collegial community where individuals are valuedheardand empowered to contribute to the effectiveness of the institution.

Physical Requirements:

Travel to Milwaukee from Madison (30%)
Must be able to remain in a stationary position 50% of the time.
Must be able to occasionally move around the work location.
Constantly operates office and/or teach equipment which may include computers copiers fax machines audio/visuals.
Frequently uses voice and hearing to communicate with students staff or colleagues face-to-face or over the telephone.
Visually or otherwise identify observe and assess.
Occasionally move carry or lift 25 pounds.
Frequently positions self to maintain computer related equipment which may involve bending stooping kneeling crouching or crawling.

Applicants mustbe authorized towork for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visaat this time.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status agenational origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that itoperates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination islocatedat Experience:

Senior IC

Current staff faculty/adjunct atHerzing University (not a Contractor or temporary employee through a staffing agency):log into UKGâandnavigate to Menu > Myselfâ>ââMy Company >â View Opportunities to apply using the internal application process.REQUIREMENTS:An Associates Degree in an IT related field...