Tier 1 Helpdesk Technician
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Carroll School: Located in Waltham Lincoln and Wayland Massachusetts Carroll School is an independent day school that serves students with language-based learning differences such as dyslexia. Carroll School empowers children to become academically skilled students who are strong self-advocates and confident lifelong learners prepared to enter other academic settings. Carroll is an inclusive community committed to embracing diverse strengths identities and lived experiences in order to give each child what they most need to thrive. Diversity is essential at Carroll. Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity innovation and connection to the communities we serve. That mission starts here by building a robust diverse talent pool. No matter what makes you uniquely different size color culture gender identity and expression beliefs religion age race know that you are welcome here. Your difference makes Carroll stronger. Research shows that people from underrepresented groups apply to jobs only if they meet 100% of the qualifications. Carroll School encourages you to break that statistic and apply as its rare to find applicants who meet all the qualifications. We look forward to receiving your application. Carroll School is an equal opportunity employer that offers competitive salaries and benefits including comprehensive professional development opportunities.Position Summary::Department: TechnologyReports To: Director of ITClassification: Full-Time Non-ExemptThe Tier 1 Helpdesk Technician serves as the first point of contact for all technology-related support requests from students faculty and staff. This role is crucial to maintaining a productive and functional technology environment providing friendly efficient and effective technical support. The technician will diagnose troubleshoot and resolve basic to moderate issues escalating complex problems to senior support staff when necessary.Responsibilities:
- Provide front-line technical support to students faculty and staff addressing hardware software and basic network issues.
- Manage and maintain classroom and office technology including computers projectors copiers and other devices.
- Troubleshoot and resolve issues with operating systems applications and mobile devices (iOS macOS Windows and Chromebooks).
- Assist with the deployment of new hardware software and system updates.
- Assist with IT asset management including tracking inventory preparing equipment for disposal and conducting regular audits.
- Document technical issues and resolutions in a ticketing system to ensure efficiency and knowledge sharing.
- Collaborate with the Buildings and Grounds Team to support school events and special projects.
- Deliver friendly responsive and effective customer service to meet the needs of the school community.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Carroll School empowers children with language-based learning differences, such as dyslexia, to become academically skilled students who are strong self-advocates and confident lifelong learners. Carroll is an inclusive community committed to embracing diverse strengths, identities, a ... View more
