Squad LeadProduct owner German speaking 4887E

The Product Owner & Squad Lead role combines customer-facing product ownership with hands-on squad leadership. The position acts as a key link between customers service providers and internal IT teams while ensuring the stable and efficient operation of multiple squads.

Product Owner / Bridge Responsibilities

• Act as the primary interface between customers and the organization

• Maintain regular communication with customers including status calls and alignment meetings

• Translate customer questions requests and complaints into clear actionable solutions

• Represent the company towards customers during service escalations

• Perform provider management activities:

  • Daily interaction with service providers and their teams

  • Monitoring and analysis of KPIs and service metrics

  • Supporting the resolution of complex or escalated provider-related issues

  • Acting as a single point of contact (SPOC) between customers and providers

• Manage financial aspects including budget-based forecasting

• Participate in incident management calls at management level when required

• Fulfil change supervisor duties (INP) planned approximately once per month

• Prepare analyses reports and action plans for management

• Coordinate and align activities with other organizational units (e.g. Tribe Leads Chapter Leads SRE Service and Delivery roles)

• Ensure effective communication and alignment between internal and external stakeholders

Squad Lead Responsibilities:

• Lead and manage dynamically organized squads (typically 810 members)

• Take end-to-end responsibility for the performance and results of the squads

• Ensure the stability reliability and efficiency of IT services and infrastructure

• Conduct regular one-on-one meetings and performance reviews to support team development

• Foster a collaborative inclusive and high-performing team culture

• Ensure adherence to Agile principles and ways of working

• Promote continuous improvement through feedback and retrospectives

• Assign the right team members to incidents change requests and service requests based on skills and expertise

• Monitor operational KPIs and service levels

• Provide technical guidance and support ensuring best practices in system administration networking and security

• Support architectural design and review of infrastructure solutions

• Stay up to date with emerging technologies and industry trends

• Act as the main point of contact between the squad and other stakeholders (e.g. Product Owners other squads senior management)

• Communicate progress risks and solutions clearly to all relevant stakeholders

• Work closely with other IT teams and Product Owners to align squad activities with business objectives

Qualifications :

• Fluent English and German language skills (C1 level)

• Strong ITIL foundation with extensive hands-on experience in IT service management

• In-depth understanding of the German healthcare industry including regulatory and operational specifics

• Solid knowledge of quality legal and information security standards

• Proven customer management and stakeholder engagement skills with the ability to build long-term trust-based partnerships

• Deep expertise in incident management particularly within frontend services (e.g. Citrix environments)

• Advanced team coordination and leadership skills with experience managing mid-sized cross-functional teams

• Working knowledge of Agile methodologies and ways of working

Additional Information :

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Remote Work :

Yes

Employment Type :

Full-time