The IT Technician plays a dual role combining IT operations support with active involvement in business digitalization and automation initiatives.
- 40% IT Operations & End-User Support
Ensure a stable secure and efficient IT environment to support ongoing business operations. This includes end-user support device management and day-to-day IT operations
- 60% Digitalization & Automation
Support the business in implementing digital strategies by analyzing processes designing and implementing automated digital solutions. The role acts as a consultant to business stakeholders promoting process digitalization automation and effective use of existing digital tools.
IT Operations & Support
- Provide 1st level support for local servers network infrastructure and printing systems
- Configure maintain and support hardware and software solutions (clients mobile devices printers)
- Support internal systems and processes (ITSM system asset management Active Directory patch management backup audit compliance)
- Perform local and group system implementations changes upgrades and ongoing support
- Support IT Operations and Infrastructure with daily operational requirements
- Proactively contributes to the strategic development of the IT landscape in compliance with corporate guidelines
- Document IT procedures system configurations and support processes
Digitalization & Automation
- Analyze business processes to identify opportunities for automation and digital improvement
- Design develop deploy and maintain automated workflows and digital solutions
- Collaborate with cross-functional teams to gather requirements and implement process improvements
- Ensure successful deployment and integration of automation solutions with existing and new systems
- Monitor optimize and continuously improve existing automations
- Promote efficient use of existing Microsoft tools across the SEE region focusing on communication and process efficiency
- Evaluate and support new digital tools and technologies aligned with business needs
Training & Enablement
- Develop training concepts documentation and user guidelines
- Conduct trainings to support digital adoption and knowledge growth
- Ensure and promote CBS-related digital skills within the SEE region
Qualifications :
- National Diploma in Computer Science or a relevant Information and Communication Technology qualification
- Equivalent practical experience may be considered in lieu of formal education
- Minimum of 2 years experience in an IT support or IT operations role
- Prior experience with process automation tools (low-code/no-code or scripting-based)
- Basic programming skills (e.g. JavaScript Python PowerShell)
- Basic knowledge of Artificial Intelligence (AI) and its practical application in business processes
- Strong fault-finding and problem-solving skills
- Solid IT fundamentals (Windows Server and Desktop Operating Systems Active Directory MS Office IT Security basics)
- Confident handling of Windows 11 and Microsoft Office 365
- Ability to work independently with a strong solution-oriented mindset
- Good written and spoken English skills
- Willingness to learn and adapt to new technologies and digital tools
- Customer and Quality Orientation
- Delivering Results
- Integrity
- Problem Solving
- Clear and Open Communication
- Handling Feedback with Passion and Commitment
Additional Information :
What we offer:
- Multinational background
- Hybrid work with Home Office
- Competitive salary and other benefits
- Long-term development opportunities within a company with a stable background
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
The IT Technician plays a dual role combining IT operations support with active involvement in business digitalization and automation initiatives.40% IT Operations & End-User SupportEnsure a stable secure and efficient IT environment to support ongoing business operations. This includes end-user sup...
The IT Technician plays a dual role combining IT operations support with active involvement in business digitalization and automation initiatives.
- 40% IT Operations & End-User Support
Ensure a stable secure and efficient IT environment to support ongoing business operations. This includes end-user support device management and day-to-day IT operations
- 60% Digitalization & Automation
Support the business in implementing digital strategies by analyzing processes designing and implementing automated digital solutions. The role acts as a consultant to business stakeholders promoting process digitalization automation and effective use of existing digital tools.
IT Operations & Support
- Provide 1st level support for local servers network infrastructure and printing systems
- Configure maintain and support hardware and software solutions (clients mobile devices printers)
- Support internal systems and processes (ITSM system asset management Active Directory patch management backup audit compliance)
- Perform local and group system implementations changes upgrades and ongoing support
- Support IT Operations and Infrastructure with daily operational requirements
- Proactively contributes to the strategic development of the IT landscape in compliance with corporate guidelines
- Document IT procedures system configurations and support processes
Digitalization & Automation
- Analyze business processes to identify opportunities for automation and digital improvement
- Design develop deploy and maintain automated workflows and digital solutions
- Collaborate with cross-functional teams to gather requirements and implement process improvements
- Ensure successful deployment and integration of automation solutions with existing and new systems
- Monitor optimize and continuously improve existing automations
- Promote efficient use of existing Microsoft tools across the SEE region focusing on communication and process efficiency
- Evaluate and support new digital tools and technologies aligned with business needs
Training & Enablement
- Develop training concepts documentation and user guidelines
- Conduct trainings to support digital adoption and knowledge growth
- Ensure and promote CBS-related digital skills within the SEE region
Qualifications :
- National Diploma in Computer Science or a relevant Information and Communication Technology qualification
- Equivalent practical experience may be considered in lieu of formal education
- Minimum of 2 years experience in an IT support or IT operations role
- Prior experience with process automation tools (low-code/no-code or scripting-based)
- Basic programming skills (e.g. JavaScript Python PowerShell)
- Basic knowledge of Artificial Intelligence (AI) and its practical application in business processes
- Strong fault-finding and problem-solving skills
- Solid IT fundamentals (Windows Server and Desktop Operating Systems Active Directory MS Office IT Security basics)
- Confident handling of Windows 11 and Microsoft Office 365
- Ability to work independently with a strong solution-oriented mindset
- Good written and spoken English skills
- Willingness to learn and adapt to new technologies and digital tools
- Customer and Quality Orientation
- Delivering Results
- Integrity
- Problem Solving
- Clear and Open Communication
- Handling Feedback with Passion and Commitment
Additional Information :
What we offer:
- Multinational background
- Hybrid work with Home Office
- Competitive salary and other benefits
- Long-term development opportunities within a company with a stable background
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
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