Junior IT ServiceDesk Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Junior IT ServiceDesk Specialist to join our IT team and help keep things running seamlessly. This role is perfect for someone with a strong interest in IT who enjoys solving technical problems supporting others and learning new skills. Youll be the first point of contact for our internal users providing hands-on support while growing your experience in a collaborative fast-paced environment.
Daily Responsibilities
- Act as the first point of contact for all IT-related requests from studio employees.
- Troubleshoot and resolve common technical issues involving hardware software and peripherals.
- Escalate more complex issues to senior team members providing clear documentation and context.
- Create update and manage support tickets using our IT Service Management (ITSM) system.
- Assist with the installation and configuration of desktops laptops mobile devices and software in line with company standards.
- Support user account management tasks (e.g. password resets account setup).
- Help maintain accurate records of IT equipment and software licenses.
- Provide on-site technical assistance in office environments including meeting room setup equipment moves and workstation prep.
- Contribute to the teams knowledge base by documenting resolved issues and standard procedures.
- Participate in training opportunities and stay open to learning new technologies and support methods.
Qualifications :
- Secondary education in IT or a degree from a technical university or a minimum of 1 year of professional experience in an IT-related role.
- Basic knowledge of operating systems (Windows/macOS) ability to resolve simple hardware and software issues.
- Understanding of networking fundamentals and user management basics (e.g. Active Directory).
- Familiarity with ITSM/ticketing systems and remote support tools.
- Ability to install and configure standard software applications.
- Strong communication skills and a customer-focused mindset youre patient clear and approachable.
- Eagerness to learn and develop technical skills in a real-world environment.
- Ability to work effectively as part of a team and stay organized in a dynamic workplace.
Additional Information :
Working Mode
In-office in a full-time capacity in Warsaw.
Health & Well-Being
- Private medical healthcare a selection of medical plans with dental care and unlimited rehabilitation to choose from which are also accessible for your partner and relatives.
- Life insurance comprehensive pension and insurance plans to protect you and your loved ones.
- Annual screenings for cancer prevention covered by the company.
- Psychological and psychiatrist care free mental health support and various well-being initiatives.
- Sports card gain access to a wide number of sporting and fitness facilities across the city.
- Menstrual leave employees who menstruate can take one extra day off when experiencing period pain.
- RED Parents Network support for working parents including childcare benefits and family-friendly events.
- RED Summer Camp for Kids a fun summer program for children aged 512 majoritively paid by the company.
Perks & Professional Growth
- A welcome pack filled with goodies to help you feel right at home once you join the team.
- Trainings lectures and courses workshops and trainings for each employee knowledge-sharing initiatives online tutorials and e-learning classes are all available. Theres always something to learn!
- REDs have access to the cafeteria platform through which they can receive subscription benefits additional medical packages or vouchers and codes to shops cinemas and public transport reimbursement.
- Gifts for newborn rebels and regular chances to nab some cool swag!
Social Activities & Life in the Office
- Dog-friendly office dog owner Bring your pooch with you and look after them while working! Theres always a furry friend or two to meet at the studio.
- Social events we host regular gatherings at the studio where we can all unwind play games and just have some fun together.
- Healthy selections canteens.
- Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.
- Sustainability is an ongoing commitment for us and our campus has electric car charging points green zones and much more. Read all about it on our Beyond the Game Blog.
- A designated space for your bicycle as well as bicycle repair equipment and showers available whenever you need them.
- An onsite well-equipped gym with a climbing wall daily Gym Assistant support and yoga and boxing classes.
- No dress-code we like to keep it casual.
If youve observed any irregularities (i.e. legal or ethical violations) in our recruitment process please click here to report them anonymously.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our ... View more
