Sr. Manager, Event Programs , Customer Engagement Programs
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Key job responsibilities
Drive customer-obsessed platform operations by ensuring marketing technology solutions deliver exceptional experiences that meet evolving customer needs and expectations particularly for global marketing events and campaigns
Own end-to-end platform operations strategy taking full accountability for platform performance reliability and scalability across global marketing initiatives.
Innovate and simplify complex operational processes by identifying automation opportunities streamlining event management workflows and implementing cutting-edge solutions that enhance team productivity
Lead cross-functional collaboration with engineering product data science and regional marketing teams to deliver integrated solutions that support global marketing campaigns and event operations
Develop and mentor a high-performing team of platform operations professionals fostering a culture of technical excellence customer obsession and continuous learning in marketing technology
Drive global enablement initiatives by creating scalable processes training programs and best practices for event management technology that can be adopted across international markets
Manage technical project portfolios partnering with Event Technology and Engineering ensuring on-time delivery of critical platform enhancements event technology rollouts and new capability implementations
Oversee event onsite technology operations ensuring seamless execution of marketing events and optimal attendee experiences through reliable technology infrastructure
- 5 years of professional non-internship marketing experience
- Bachelors degree in Engineering Computer Science Business Marketing or equivalent practical experience
- 5 years of experience in platform operations technical program management or related field with focus on marketing technology
- Experience with management and people development including building and leading technical teams in fast-paced environments
- Experience in global enablement and marketing technology operations preferably with event management platforms
- Masters degree in Engineering Business Administration Marketing or related field
- Experience in event management technology marketing automation platforms or digital marketing operations
- Proven track record of scaling platform operations in high-growth global environments with focus on marketing technology
- Experience with Amazon Web Services (AWS) or cloud technologies particularly in marketing and event management contexts
- Background in marketing automation campaign management platforms customer data platforms or event technology solutions
- Experience with agile methodologies DevOps practices and modern software development lifecycle management
- Knowledge of event onsite technology operations including registration systems mobile apps networking infrastructure and attendee engagement platforms
- Excellent written and verbal communication skills with ability to influence senior stakeholders across global teams
- Strong analytical and problem-solving skills with data-driven decision making approach
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 156100.00 - 211200.00 USD annually
USA TX Austin - 142000.00 - 192000.00 USD annually
USA WA Seattle - 142000.00 - 192000.00 USD annually
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
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