Benefits Call Center Representative

Benefits Call Center Representative

Remote

Pay rate: $18 an hour which may be below your states minimum wage. Please take this into consideration when applying.

Schedule: Monday Friday 10:15am-7pm Central time

Do you thrive in delivering exceptional high-touch customer experiences while solving complex issues with precision and care Are you detail-oriented professional and motivated to make a meaningful impact If so Conduent invites you to apply to the Benefits Call Center Representative role.

As a Benefits Call Center Representative youll be part of a supportive high-performing culture that values excellence accountability and individual this role youll provide elevated service to our members while supporting critical benefits inquiries that directly impact their lives.

About the Role:

• Handle inbound calls with a strong focus on accuracy empathy and first-call resolution

• Navigate and effectively utilize multiple systems and tools to research resolve and document complex benefit inquiries

• Provide professional written communication including follow-up and resolution emails

• Process member requests efficiently while adhering to compliance quality and service standards

• Deliver a consistent high-quality customer experience aligned with business expectations
  
  

Requirements:

• Strong verbal and written communication skills

• Ability to navigate and work across multiple systems and tools simultaneously

• Attention to detail

• Problem solving and critical thinking skills

• Must be able to successfully complete a background check

• Must pass an internet speed test (download equal to or greater than 25 upload equal to or greater than 5 Ping ms equal to or less than 175)

• Must have the ability to connect with an ethernet cable to a modem/router

• We are currently NOT hiring in the following geographies including but not limited to:
  States: AK CA HI MA IL MT & NY
  Metro Areas: MN Minneapolis IL Chicago NY New York City OR - Portland MD - Montgomery County WA - Seattle Washington DC

Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18 an hour.