Call Center Specialist

Northwest Human Services, Inc.

Job Location:

Salem, OR - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Northwest Human Services is a non-profit leader in providing advocacy quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical dental psychiatry mental health and wraparound services for those in our community who need it most - uninsured individuals families the homeless and migrant workers. As a Community Health Center we value a culture of equity diverse perspectives and life experiences. Our organization embraces innovation collaboration and work-life harmony.

CALL CENTER SPECIALIST

Location: West Salem Clinic 1233 Edgewater St. NW Salem OR 97304

Job Status: Full-time Monday - Friday with rotating Saturdays

POSITION OVERVIEW:

As our friendly courteous and professional Call Center Specialist you will be the first point of contact for patients clients and all others that call into our clinic. You will schedule patient appointments accurately record insurance information and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge you will provide pertinent information to our callers problem solve and route phone calls to the appropriate staff as needed.

QUALIFICATIONS:

High school diploma or equivalent.
Proficient typing skills and familiarity with computers.
Strong interpersonal skills and the ability to work efficiently responsibly and independently in a fast-paced environment.
Bilingual in English/Spanish.

SUMMARY OF BENEFITS:Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

Healthcare insurance plans: Medical Dental Vision

Group Life: Short-Term & Long-Term Disability 100% paid by employer
403(b) retirement plan with 2% of employer contribution and up to 3% employer match
Flex Spending Account
PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
7/12 Paid Holidays a year 2 paid floating holidays for full-time positions
Continuing Education & Training Benefits
Employee Healthy Living Program Gym Membership & Smoking Cessation

Why Join NWHS

AtNWHSyour work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate forward-thinking team that values collaboration inclusion and innovation in delivering exceptional services and community support.

TO APPLY:

To join our team please visit our websiteEmployment ()

For more information contact the HR/Recruiting Department at: 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Junior IC