Desktop Support Specialist I Digital and Technology Partners Mount Sinai Downtown Onsite Monday Friday 830am-430pm
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Job Location:
New York City, NY - USA
Monthly Salary:
USD 27 - 42
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is an onsite position
Location: Mount Sinai Downtown (Union Square NYEE Behavioral Health Center)
Shift: Onsite Days Monday - Friday 8:30am-4:30pm
The Desktop Support Specialist I evaluates business problems identifies and specifies the applications and/or systems requirements evaluates vendor packages in relation to needs and implements required software and hardware.
Responsibilities
- Provides support to business area management and staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software and hardware systems security recovery and back-up procedures troubleshooting repairs installations and upgrades.
- Manage support and troubleshoot network printers scanners mobile devices etc.
- Moves adds and changes workstations throughout Mount Sinai locations and off campus.
- Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
- Participates in the testing of new workplace technology packages including remote connectivity products equipment implements and tests prototypes installation quality assurance tests and ensures consistency with standards protocols and procedures.
- Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
- Maintains a high level of collaboration and communication to work effectively with end-users coworkers and upper management to perform related duties as assigned requested or needed.
- Completes all required / assigned training.
- Performs related duties as assigned or requested.
Qualifications
Education Requirements
- A baccalaureate degree in Information Technology or related area.
OR
- A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
Experience Requirements
- At least One (1) year of full-time experience in computer repair maintenance and installation.
- Strong customer service and organizational skills.
- Excellent oral and written skills in order to effectively communicate to clients and superiors.
- Ability to identify problem trends based on phone call volume and online ticketing system entries.
- Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
- Ability to handle constantly changing flow of workload; remain productive during slow times be able to multitask effectively during busy times exercise patience and professionalism during stressful situations.
Licensing and Certification Requirements
Certifications preferred: A / Network / Security / Apple Certs
Computer Skills
- Must have excellent troubleshooting skills with hardware and software.
- Advance knowledge of all Windows/MAC Operating Systems.
- Working knowledge supporting and troubleshooting Microsoft O365.
- Working knowledge supporting troubleshooting and deploying iOS/Android mobile devices.
- Basic understanding of networking and familiarity with TCP/IP and DHCP.
- Demonstrated knowledge of Active Directory and basic AD administration (User and Group management).
- Hands on experience working with an ITSM/ticketing system (ServiceNow preferred).
General Skills and Competencies
- Requires a broad knowledge of end user computing and network-based PC/workstation systems and hardware client functions and applications.
- Must be flexible regarding duties and hours to cover and willing to travel to offsite locations.
Non-Bargaining Unit 288 - DTP End User Computing - MSH Mount Sinai Hospital
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
