iGaming Pitboss Trainer Southfield, MI
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
As a PitBoss Trainer you will be responsible for designing developing and delivering training programs for PitBosses across the organization. The role includes evaluating PitBoss performance ensuring compliance with company policies and procedures and supporting continuous improvement initiatives. This position requires strong leadership communication and organizational skills as well as the ability to travel occasionally as required by business needs.
Core Responsibilities
1. Training Design & Delivery
- Design develop and deliver high-impact training programs for PitBosses globally (remote and in-person).
- Evaluate trainee performance and provide structured feedback to ensure a smooth transition to independent work.
- Coach underperforming staff through targeted retraining to meet company competency standards.
- Continuously improve training materials and curricula to adapt to evolving work environments and technical changes.
2. Live Operations & Oversight
- Organize and control operations facility during shifts identifying and resolving technical or operational disruptions immediately.
- Monitor live game presenters and shufflers correcting mistakes in real-time to maintain game integrity.
- Stop games or cancel rounds when necessary to mitigate risks according to company policy.
3. Auditing & Process Improvement
- Conduct professional PitBoss process audits to identify operational gaps.
- Design and implement control processes to remedy identified risks and improve overall efficiency.
- Develop data-driven reports and presentations for senior management regarding audit observations and future action plans.
4. Compliance & Risk Management
- Enforce strict compliance with operational rules procedures and newly introduced protocols.
- Utilize CCTV and operational data to investigate potential fraud gross misconduct or safety risks.
- Act as a representative of management maintaining professional communication and protecting confidential information at all times.
Qualifications :
Education & Experience
- Education: High School Diploma or GED required.
- Proficiency: Advanced user level in MS Office (Excel Word Outlook) and standard office equipment.
- Mobility: Ability to travel occasionally as required by business needs.
- Languages: Full professional fluency in English (speaking reading and writing).
Interpersonal & Communication Skills
- Advanced Facilitation: Proven ability to teach present and motivate diverse groups; able to explain complex innovations or company rules clearly and unambiguously.
- Networking & Cooperation: Strong interpersonal skills with the ability to navigate different cultural views and manage conflicts in diverse situations.
- Persuasion: Skilled at influencing stakeholders and motivating employees to successfully acquire and apply new knowledge.
Operational Mindset
- Quick Reaction: Ability to think on your feet navigate the essence of a problem under pressure and provide immediate solutions.
- High Accuracy & Detail: A precision-focused personality with excellent organizational skills and a commitment to high-quality work.
- Resilience: High stress resistance and the ability to work independently in a fast-paced high-stakes casino environment.
- Continuous Learning: A self-starter who learns new processes quickly and can implement changes without formal notice.
COMPENSATION & BENEFITS
- Salary Range: $60000 to $65000 depending on location
- Yearly Bonus
- Vacation Days: 12 days
- Sick Time: 5 days
- Health Benefits: Medical Dental Vision HSA/FSA LTD/STD Life Insurance.
- 401K 4% match
Additional Information :
If you need reasonable accommodation and/or assistance during the application and hiring process applicants can contact Playtech-People & Culture Team for assistance at . Our team will be happy to help!
Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age ancestry color gender identity or expression national origin physical or mental disability protected veteran religion sex or any other characteristic protected by applicable laws regulations and ordinances.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Playtech Lima es parte Playtech, el proveedor de software de juegos en línea más grande del mundo que cotiza en el mercado principal de la Bolsa de Valores de Londres. Playtech ofrece soluciones de vanguardia con valor agregado a los operadores de juegos líderes de la industria. Pued ... View more
