- Consistently offers professional engaging and friendly service
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Adhere to all policies as set forth by the Assistant Security Manager
- Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
- Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
- Supervise all contract security personnel and daily operations
- Complete accident and incident forms accurately in their entirety and in a timely manner
- Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
- Security screens all individuals
- Open secured areas for authorized personnel and log activity
- Check door locks throughout the hotel
- Thoroughly investigate all vehicle accidents alleged thefts and other security-related incidents
- Respond to medical emergencies and assist as required
- Investigate assault complaints and investigate fully
- Respond to the hotel outlets promptly and deal with guests as needed accurately and document entirely any such incidents
- Respond immediately and investigate fire/ emergency alarm activations
- Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
- Actively check for all security and safety hazards and document by way of a security incident report
- Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
- All security concerns and violations will be noted properly documented and brought to the attention of the Assistant Security Manager
- Be knowledgeable of the hotels lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
- Receive handle all lost & found items as per standard operating procedure
- Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications :
- UKrecognised CCTV Operator qualification (required)
- CPR certification (required)
- Previous experience in a similar security or CCTV monitoring role is an advantage
- Strong interpersonal and problemsolving skills
- High level of responsibility reliability and personal integrity
- Ability to remain calm focused and courteous while responding to guest needs
- Comfortable working under pressure in a fastpaced environment
- Strong teamwork skills with the ability to collaborate effectively across departments
- First Aid conflictmanagement training or previous military/lawenforcement experience is beneficial
- Secondary education (high school diploma) and/or relevant industry experience preferred
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
Consistently offers professional engaging and friendly serviceApproach all encounters with guests and employees in a friendly service-oriented mannerAdhere to all policies as set forth by the Assistant Security ManagerSupervise the surveillance of the closed circuit television system and supply evid...
- Consistently offers professional engaging and friendly service
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Adhere to all policies as set forth by the Assistant Security Manager
- Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
- Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
- Supervise all contract security personnel and daily operations
- Complete accident and incident forms accurately in their entirety and in a timely manner
- Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
- Security screens all individuals
- Open secured areas for authorized personnel and log activity
- Check door locks throughout the hotel
- Thoroughly investigate all vehicle accidents alleged thefts and other security-related incidents
- Respond to medical emergencies and assist as required
- Investigate assault complaints and investigate fully
- Respond to the hotel outlets promptly and deal with guests as needed accurately and document entirely any such incidents
- Respond immediately and investigate fire/ emergency alarm activations
- Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
- Actively check for all security and safety hazards and document by way of a security incident report
- Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
- All security concerns and violations will be noted properly documented and brought to the attention of the Assistant Security Manager
- Be knowledgeable of the hotels lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
- Receive handle all lost & found items as per standard operating procedure
- Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications :
- UKrecognised CCTV Operator qualification (required)
- CPR certification (required)
- Previous experience in a similar security or CCTV monitoring role is an advantage
- Strong interpersonal and problemsolving skills
- High level of responsibility reliability and personal integrity
- Ability to remain calm focused and courteous while responding to guest needs
- Comfortable working under pressure in a fastpaced environment
- Strong teamwork skills with the ability to collaborate effectively across departments
- First Aid conflictmanagement training or previous military/lawenforcement experience is beneficial
- Secondary education (high school diploma) and/or relevant industry experience preferred
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
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