Health Care Insurance Advisor
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This role is responsible for handling inbound calls providing accurate information resolving concerns and ensuring a positive experience while maintaining compliance with healthcare regulations.
Key Responsibilities
Answer inbound calls from in a timely and professional manner
Accurately document calls interactions and resolutions in electronic record
Resolve concerns complaints and service issues while following established protocols
Escalate complex or sensitive issues to supervisors or appropriate departments when necessary
Maintain confidentiality and comply with healthcare regulations
Meet performance metrics such as call quality accuracy productivity and customer satisfaction
Qualifications :
Grade 12
Additional Information :
Experience and Attributes
- 18 months experience in a call center
- Healthcare experience would be beneficial
- Critical thinking and problem-solving skills
- Excellent verbal English communication with very good call handling skills
- Ability to support US hours and work nightshift
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corporate Accounting
- ERP Sales
- General Services
- Healthcare
- Elevator Maintenance
- Accident Investigation
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
