People Operations Senior Specialist

Key Responsibilities:

• People Operations & Service Excellence

• Case Management & Support: Assist the People Ops Lead in managing the ticketing desk ensuring requests meet agreed-upon service levels (SLAs) and resolving complex issues to remove blockers.

• Data-Informed Insights: Develop and monitor query data dashboards identifying trends to collaborate with People Services on continuous process improvements.

• Regional Stewardship: Act as the HR Generalist for the Brazil region managing the end-to-end employee lifecycle from onboarding to offboarding and supporting growth in new markets.

• Compliance & Risk Management: Maintain a thorough understanding of evolving labor laws in Brazil and LatAm to ensure all operations remain compliant.

• Project Delivery: Ensure the timely completion of high-priority risk and compliance projects to manage legal and financial considerations.

• Systems Coordination: Serve as the teams Workday Lead ensuring data accuracy and promoting best practices across all lifecycle actions.

• Audit & Quality Control: Coordinate audit requests to ensure operational compliance and provide recommendations to strengthen internal procedures.

• Global Mobility: Act as a resource for the Mobile Wiser initiative resolving complex international remote working and relocation requests.

• Payroll & Benefits: Collaborate with the Payroll team on documentation for new hires and departures and oversee benefit administration in partnership with external providers.

• Knowledge Management: Maintain clear accessible content on Confluence and internal workbooks to ensure information is transparent and up to date.

• Organizational Impact & Strategy

• Process Evolution: Guide the development of People Operations by leading local projects and contributing to global initiatives focused on automation and self-service.

• Service Integration: Contribute to the development of shared services by identifying opportunities for centralized task management.

• Mentorship: Model team standards providing guidance and support to other team members.

• Strategic Planning: Participate in planning cycles by sharing ideas for cross-team initiatives and operational improvements.

• Legal Updates: Stay informed on local employment laws and working practices updating policies to ensure continued compliance.

Qualifications :

• A bit about you:

  • Human Resources Expertise: Solid experience in HR operations ideally within a shared services environment or a dynamic technology company.

  • Analytical Approach: A strong interest in technology and data with the ability to use insights to understand employee needs and optimize internal processes.

  • Growth & Adaptability: A commitment to continuous learning and the ability to remain effective and focused during periods of rapid organizational change.

  • Communication & Integrity: Excellent written and verbal English skills with a proven ability to manage sensitive and confidential information with discretion.

  • Proactive Problem-Solving: A solution-oriented mindset and the flexibility to contribute to various projects as needed to support the teams collective success.

  • Bonus Points: Previous experience in Fintech or other scaling technology environments.

Additional Information :

Benefits: 

•  Salary range for this role is between 8.300BRL and 12.200BRL
•  RSUs in a rapidly growing company
•  Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week. 
•  An annual self-development budget
•  Health and dental allowance for you and your dependents
•  Company-paid: Life Insurance and an EAP program
•  Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
•  A paid 6-week sabbatical leave after four years
•  18-weeks of paid parental leave after a year with us and child care assistance
• Transportation vouchers
• Food (708 BRL per month) and Meal (1166 BRL per month) vouchers
•  TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time