Contract Customer Success Manager
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success contractor to manage customer requests provide support and facilitate onboarding calls as the company continues to expand its customer base.
Responsibilities
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Advise on strategy and best practices
Facilitate topic-focused onboarding calls and one-off support sessions as needed
Skills
2 years in Customer Success or Technical Account Management
Comfortable communicating with customers via email and video calls
Comfortable reading API docs building logic flows and support integrations by troubleshooting root causes
Familiarity with marketing automation platforms
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Facilities Management
- ADMA
- Heavy Bus Driving
- AXA
- Building Services
- Courier Delivery
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
