Senior Product Manager, Clinical Programs

Location: Remote (EST/CST preferred) NYC area encouraged

ABOUT THE ROLE:

Were seeking a strategic yet hands-on Senior Product Manager to own the development of Rightways Clinical Programsthe member and operational products that power our clinical programs for weight management diabetes and other chronic conditions.

In this role you will own the product end-to-end from member eligibility and enrollment experiences to the internal tools our clinical operations team uses to engage members track progress administer incentives and manage program compliance. Youll lead a dedicated product squadincluding frontend web backend and React Native engineers a designer and dedicated data engineering supportto deliver measurable outcomes for members clinical teams and employer buyers.

This is a mission-critical position at the intersection of clinical operations member experience and outcomes/ROI measurement with high visibility and direct impact on health outcomes and cost savings.

This is an individual contributor leadership role (no direct reports) with high ownership and visibility across the product.

WHAT YOULL DO:

Product Strategy & Vision

• Own the vision and roadmap for Rightways Clinical Programs balancing member outcomes operational scalability and buyer value (efficacy cost savings).
• Define the end-to-end member journey for clinical programs: eligibility discovery enrollment ongoing engagement/check-ins progress tracking incentives/rewards program continuation or exit.
• Partner with clinical operations and leadership to translate program requirements into product experiences that are safe scalable and measurable.

Member Experience (Mobile Web)

• Build the in-product experiences that help eligible members:
• Understand what the program offers and what incentives are available
• Enroll seamlessly and complete required steps
• Participate in ongoing check-ins and self-report key information (e.g. weight glucose levels)
• Track progress toward desired outcomes and receive supportive nudges/resources
• Earn rewards (e.g. copay waivers) for participation and adherence
• Design program adherence experiences that are clear fair and operationally supportableincluding cases where members do not follow the program and may need to exit.

Clinical Operations Tools (Internal Products)

• Own the tools that enable clinical operations to effectively serve members at scale including:
• Tracking changes in member health over time
• Appointment scheduling and coordination
• Monitoring adherence and identifying members who should be unenrolled
• Identifying eligible members for targeted outreach
• Operational reporting to understand program performance by customer and cohort
• Translate real-world operational pain points into durable product solutions (not spreadsheets) and iterate through thin-slice releases to deliver value quickly.

Outcomes Reporting & Buyer Value

• Build the reporting foundationpartnering closely with data engineeringto measure:
• Program adoption (eligibility enrollment activation)
• Engagement and adherence
• Health improvements across populations
• Employer-facing value including reductions in medication spending tied to improved health
• Create buyer-facing experiences and/or reporting that enable benefits leaders at self-insured employers to assess efficacy and ROI especially in the context of an integrated PBM clinical solution.

Execution & Delivery

• • Translate needs into detailed user stories acceptance criteria and measurable success metrics.
  • Lead agile ceremonies and manage a well-prioritized backlog across member experience ops tooling and analytics/reporting.
  • Drive cross-functional alignment among engineering design clinical ops and customer-facing teams to ensure smooth rollout and adoption.

WHO YOU ARE:

• 5 years of product experience with 3 years as a product manager delivering impactful digital products.
• Experience owning end-to-end products spanning consumer/member experience and internal operational tools.
• Strong ability to translate ambiguous workflows into scalable product systems and shipped outcomes.
• Demonstrated success partnering with engineering and design to ship iteratively in a high-growth environment.
• Comfort operating in healthcare-adjacent complexity (privacy high-stakes workflows multi-stakeholder environments).

EXTRA CREDIT:

• Experience in digital health care delivery chronic condition management or behavior change programs.
• Experience building products that support clinical or operational teams (care management scheduling adherence tracking).
• Familiarity with outcomes measurement analytics instrumentation and building executive/buyer-facing reporting.
• PBM specialty pharmacy medication adherence or healthcare cost/ROI measurement experience.

SALARY (BEFORE COMMISSION POTENTIAL): $150000 - $195000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e. job scams) Rightway wants to inform potential candidates that we will only contact them from the @ email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017 Rightway has raised over $205mm from investors including Khosla Ventures Thrive Capital and Tiger Global. Were headquartered in New York City with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes beliefs background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit qualifications need and performance.