Change and Deployment Manager

Job Title

Job Description

The Change and Deployment Manager leads deployment activities within the Test & Deployment team operating in a global service desk environment. Reporting to the Test & Deployment Manager this role coordinates change and deployment activities across multiple sites and environments ensuring processes are followed risks are managed and deployments are executed with minimal impact and maximum quality. The Deployment Manager acts as the main point of contact for deployment knowledge guiding engineers and collaborating with stakeholders to deliver successful outcomes.
Key Responsibilities:

• Coordinate and Manage Deployments: Oversee and execute deployment activities for customers and development environments ensuring alignment with service contracts and organizational standards.
• Release Planning: Create plan and manage release calendars and schedules for site and production deployments.
• Documentation: Develop deployment documentation runbooks release notes rollback scenarios and maintain process/procedure documentation.
• Risk & Impact Assessment: Perform risk analysis and deployment impact assessments at component and subsystem levels.
• Test & Preparation: Prepare test environments align test schedules and manage deployment rehearsals and rollbacks with deployment and test engineers.
• Execution & Monitoring: Lead the execution of deployments in production environments monitor system behavior during smoke tests/post-deployment validation and ensure planning is met.
• Stakeholder Coordination: Communicate and coordinate with internal and external stakeholders (ITSDM site teams T&D team management service desk product development etc.) regarding all deployment and change activities.
• Issue Management: Escalate issues to Service Management during deployments coordinate escalations and implement mitigation actions for potential delays.
• Change Control: Facilitate Change Advisory Board (CAB) meetings make Go/No-go decisions based on testing results and ensure end-to-end change processes are adhered to for all planned releases.
• Continuous Improvement: Conduct post-implementation reviews contribute to process improvements and introduce enhancements to product process and tooling.
• Team Leadership: Delegate tasks (e.g. Jira tickets) transfer knowledge to engineers and provide guidance for successful deployment execution.
• Compliance & Standards: Ensure compliance with industry standards best practices and relevant department processes.
• Support & Commissioning: Provide commissioning and stand-by support during project go-live act in production/service support and help configure components per deployment overview.

Qualifications and Skills:

• Education: Bachelors or university degree in a technical/logistics field (systems engineering mechatronics informatics electrical engineering or related discipline).
• Experience: 7 years in service-oriented environments supporting live customer systems according to ITIL standards; experience in technically leading engineering projects with multidisciplinary teams.

Technical Knowledge:

• ITIL Change Management and Release & Deployment Management
• Software processes (SDLC) CI/CD pipelines and methodologies
• Tools: Jira Dos Maximo Service Now Microsoft Project SQL Developer Apache Maven HP ALM OP5 Flux Bamboo Docker Git/BitBucket Jenkins PowerShell Kubernetes Helm
• Working experience with virtual machines VM clusters XML Git repositories
• Industry Experience: Familiarity with customer processes in relevant industries (e.g. ASML Thales) material handling systems IT architecture industrial automation business process automation integration strategies and processes.

Skills:

• Strong planning organizational analytical and problem-solving skills
• Quality-focused with attention to detail
• Ability to decompose work estimate effort and create feasible plans
• Excellent communication and influencing skills in English (written and verbal)
• Proactive pragmatic and supportive team player able to work with diverse backgrounds
• Willingness to travel internationally (up to 50%)

Tooling & Technical Skills:

• Primary: Oracle SQL PL/SQL Jenkins PowerShell Kubernetes Helm software deployment
• Secondary: VM setup PowerShell scripting XML reading Git repository management

Additional Knowledge:

• Networking fundamentals (VLANs subnets gateways firewalls NAT WiFi etc.)
• Servers & virtualization (ILO ESXi Hyper-V RAID)
• Storage & connectivity (NAS handheld scanners industrial networks)
• Cloud-native/containerized environments (microservices Kubernetes)
• Cybersecurity awareness and best practices
• Data analytics (Splunk or similar)
• Testing methodologies (ISTQB Foundation TMAP) test tooling (Polarion)
• Certifications: CCNA or equivalent is a plus.

Good to Have:
Experience in Automation DevOps/CI CD Integration Testing Networking/IT coding/scripting/software development control systems (PLCs barcode scanners motors & drives) warehouse/industrial automation (WMS/WCS IACS) SCADA systems system messaging & communication (HLC/LLC) cloud-native environments cybersecurity and data analytics.