Customer Support Specialist II (Collections)

Role Details

Location: Metro Manila Philippines
Work Arrangement: Hybrid (Cubao or Taguig)
Type of Support: Omnichannel
Contract Duration: Full Time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date:January 29 2026

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Do you like helping others We are looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills experience and interests with one of our many partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness and more. As part of the team youll have the support you need to develop and grow your reason you join wont be the reason you stay.

What Youll Do:

• Data Entry Invoice Creation: Quickly collects organizes processes and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Record keeping: Ensure your work across all functions follows documented processes and you verify the accuracy and completeness of the entered records/data of your work. Ensure precise data entry from diverse sources into relevant systems and databases
• Uses software tools such as Excel Word and Google Sheets to enter data
• Performs quality checks on data entry to ensure that it is error-free and up to date
• Collaborates with other departments as needed to resolve issues
• Adheres to company and accounts policies and procedures
• Identifies further opportunities for services and process improvements
• Manifests understanding and executes proper procedures on company-related requirements and tasks
• Continuously improves knowledge of product services and processes by participating in training programs and continuous learning modules
• Participates in ongoing training sessions to enhance data entry accuracy and efficiency
• Receives feedback from supervisors/managers to improve data entry speed and quality
• Engages in self-directed learning to master new data entry software or tools
• Collaborates with team members to share best practices and improve overall performance
• Works towards achieving performance goals set by the organization through regular performance evaluations
• Communicates to the internal management all identified issues service disconnects or other account-specific concerns that may have an impact on production or in delivering quality service to the customers and partners
• Understands and exceeds partner expectations by meeting or exceeding performance targets for related KPIs
• Maintains a positive empathetic and professional attitude toward partners and colleagues at all times
• Collaborates with colleagues/team members
• Participate actively in team meetings to contribute ideas share updates and address any concerns or changes
• Foster open communication channels within the team
• Share knowledge and best practices
• Perform other duties as assigned

What We Expect From You:

• Excellent English skills both verbal and written (must be at the C2 level)
• Excellent problem-solving and communication skills
• Organized accountable and responsible
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking empathy active listening initiative adaptability and problem-solving skills
• Ability to work in a fast-paced environment
• Savvy with web computer and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn
  

What you will get in return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.