Customer Service Representative II

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with revenues of $25 billion. Each one of our approximately 125000 extraordinary minds has an outstanding story to tell. Join us and supply to our unusual missionenabling our customers to make the world healthier cleaner and safer.

Join our team and make a difference by helping customers find cures for cancer protect the environment or ensure food safety. Your work will have a tangible impact and we will support your career goals.

Position Summary:

Based at our new Shared Service Center in Quezon City Philippines our Customer Service team assists our clients throughout their entire journey. This includes handling administrative tasks providing quotes and ensuring order fulfillment. Customer Service Representatives II are responsible for delivering outstanding customer service by responding promptly and accurately to inquiries from our customers.

What will you do

Handle inquiries via email and phone from customers and/or internal parties.

Perform order management activities: order entry price checking order clearing aligned with companys policies prepare vital shipping documentation etc.

Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes customer service requests such as end-to-end order status management repair/calibration request product changes or returns accounts receivable collections invoicing requirements

Resolve problems by applying established policies procedures and tactics and using proactive communication across the internal network of multiple product lines.

Assess individual customer requirements and direct activities to appropriate departments.

Deal with customer complaints efficiently and authoritatively as per the service level agreement.

Provide expertise mentorship and support to colleagues

Develop and deliver training and materials to support departmental needs

Cultivate an environment which promotes the companys goals encourages continuous improvement and builds customer relationships.

Perform related duties as required and/or assigned.

How will you get there

Proficient Microsoft Office user

Strong written and verbal communication skills.

Needs to have the ability to identify and solve problems and to multi-task under deadlines.

Needs to possess self-motivation passion a positive attitude and perform as a teammate.

Display attention to detail and accuracy in the workplace.

Good interpersonal skills and is able to prioritize optimally.

Demonstrate judgment tact and subtlety in taking care of customers

Work on own initiative on daily routine tasks as well as solving system issues.

Proficient in English is required.

Experience:

A minimum of 3 years of customer service experience required preferably in an SSC/BSC/office environment

Experience with Oracle or SAP preferred but not crucial

Education:

Requires a completed high school education or a Government Body award. A Bachelors Degree or equivalent experience is an advantage candidates with validated experience and knowledge will also be considered.

Thermo Fisher Scientific is an Equal Opportunity and Affirmative Action Employer. We are dedicated to fostering an inclusive workplace where all individuals are valued and respected regardless of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Required Experience:

Unclear Seniority

Work ScheduleSecond Shift (Afternoons)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher Scientific:Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with revenues of $25 billion. Each one of our approximately 125000 extraordinary minds has an outstanding...