TOP Supervisor

ABOUT US

Fashion Novais the worlds leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women Men Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwideFashion Novaearned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022 alongside Louis Vuitton and Nike.

Founder & CEO Richard Saghian launched the brand in 2006 from a retail location in Los Angeles. After multiple store openings Saghian launched the e-commerce website for Fashion Novain 2013 pioneering a disruptive social commerce model of affordable on-trend size-inclusive clothing online powered by an innovative social media-first marketing strategy.

Today Fashion Nova has amassed over 40 million social media followers with annual sales of approximately $2 billion!

The brands name has been featured in chart-topping hit songs by Cardi B Drake 21 Savage Saweetie The Game Tyga and Offset and its styles have been worn by many celebrities artists and athletes including Meg The Stallion Ice Spice Chris Brown Floyd Mayweather Rick Ross Kourtney Kardashian and Kylie Jenner.

ROLE OVERVIEW

The TOP (Top of Production) Supervisor is responsible for leading the daily TOP sample approval process and supervising a small team to ensure accurate timely and compliant handling of samples across all product categories including apparel accessories and footwear. This role is critical to maintaining high operational efficiency in a fast-paced high-volume environment while ensuring adherence to company and industry standards.

The TOP Supervisor will monitor team performance coordinate workflow communicate effectively with vendors and internal stakeholders and support continuous process improvement initiatives.

KEY RESPONSIBILITIES

Team Leadership & Supervision

• Lead coach and support the TOP team to achieve daily productivity and quality targets.
• Assign and monitor workloads balancing tasks to prevent bottlenecks or downtime.
• Provide clear guidance feedback and mentoring to team members.
• Escalate operational or performance issues to management in a timely manner.
• Oversee proper receipt organization and hanging of all TOP samples.
• Ensure daily processing of samples aligns with company standards and timelines.
• Track sample submissions re-submissions and rejections to ensure timely resolution

Quality Review & Decision Oversight

• Review flagged samples and make final approval or rejection decisions according to company quality and compliance standards.
• Communicate decisions corrective actions and resubmission requirements clearly to vendors and internal teams.
• Maintain accurate records of approvals rejections and recurring issues.

Workflow & Productivity Coordination

• Manage daily team workflow to meet KPIs of 800 - 1100 samples processed per day.
• Ensure coverage and timely handling across all product categories in a high-volume setting.
• Adjust resources and assignments proactively to maintain operational efficiency.

Reporting & Documentation

• Maintain accurate documentation of sample handling approvals and communications.
• Provide timely updates and reports to management on workflow rejections and compliance.

Compliance & Process Integrity

• Ensure all samples and processes comply with company policies industry standards and regulatory requirements.
• Identify process inefficiencies or compliance gaps and support improvement initiatives.

Behavioral Competencies

• Communication: Clearly conveys expectations and feedback; maintains professional and constructive dialogue with team members and vendors.
• Leadership: Motivates develops and holds team accountable while fostering a collaborative environment.
• Accountability: Takes ownership of team performance sample processing quality and workflow outcomes.
• Problem Solving: Identifies operational challenges and implements effective practical solutions in a fast-paced environment.
• Adaptability: Maintains composure and efficiency in high-volume deadline-driven situations.

ROLE REQUIREMENTS

• Minimum 35 years of experience in quality assurance production or sample management preferably in apparel retail or consumer goods.
• Previous supervisory or team lead experience strongly preferred.
• Strong organizational prioritization and problem-solving skills.
• Excellent interpersonal and communication skills for cross-functional collaboration.
• High attention to detail and ability to make accurate quality decisions under tight deadlines.
• Experience with sample tracking systems PLM or reporting tools is a plus.
• Fast-paced high-volume production environment.
• Ability to handle multiple priorities while maintaining attention to detail.
• May require standing or moving for extended periods while handling samples.

BENEFITS

• Brand new state-of-the-art HQ in Beverly Hills!
• Formalized career paths for continued professional growth
• Comprehensive health insurance across MedicalDental and Vision
• 401k match with immediate vesting upon eligibility
• Weekly catered lunches & fully-stock kitchen pantry!
• Opportunities to travel for trade shows and vendor meetings
• Summer Fridays Early Departure
• Team bonding events and programs
• Attractive employee discounts!

Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.

NOTICE AT COLLECTION