Customer Success Manager

Harness is led by technologist and entrepreneur Jyoti Bansal founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised $240M in Series E venture funding is valued at $5.5B and backed by top investors including Goldman Sachs Menlo Ventures IVP Google Ventures J.P. Morgan Capital One Ventures Citi Ventures ServiceNow Splunk Ventures and more. Harness is building the industrys leading AI-powered software delivery platform enabling teams worldwide to build test and deliver software faster safer and more reliably. Writing code is only 3040% of the engineering lifecycle the rest involves testing deployments security compliance and optimization. Harness brings AI and automation to this outer loop turning complex time-consuming workflows into streamlined processes at massive global scale.

The platform includes industry leading products inCI/CD Feature Flags Cloud Cost Management Service Reliability Chaos Engineering Software Engineering Insights Internal Developer Experience and API discovery observability governance and runtime protection. Over the past year Harness powered 128M deployments 81M builds 1.2T API calls protected and $1.9B in cloud spend optimized helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries Harness is shaping the future of AI-driven software delivery and were looking for exceptional talent to help us move even faster.

• Drive adoption and outcomes
  • Build and run success plans tied to customer goals milestones and measurable outcomes
  • Establish a repeatable operating cadence that keeps onboarding and adoption moving
  • Monitor engagement and usage signals to proactively remove friction and drive progress
  Lead value communication (QBRs EBRs BVRs)
  • Deliver QBRs and EBRs that connect Harness usage to customer outcomes
  • Produce crisp BVR style recaps that document value delivered risks and next steps
  • Maintain stakeholder alignment across technical and executive audiences
  Own renewal readiness and risk management
  • Maintain clear renewal status timeline and risk posture across your portfolio
  • Surface risk early and coordinate action plans to keep customers on track
  • Partner closely with Sales to ensure renewals are proactive clean and value backed
  Execute with discipline and strong account hygiene
  • Drive clear ownership and follow through on customer action items and escalations
  • Keep customer records accurate and current in Salesforce and Gainsight
  • Coordinate cross functional resources to unblock customers and stabilize outcomes

• Excellent presentation skills in addition to verbal and written communication skills
• Proven effectiveness at leading and facilitating community and executive discussions
• Ability to translate complex terminology into a clear set of actions and next steps
• Self starter with an entrepreneurial spirit and can drive action in the face of ambiguity
• Ability to work autonomously and to prioritize tasks while managing a diverse workload

Location

• Remote from within the U.S

What You Will Have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly quarterly and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is $115000 - $125000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position may also include equity and benefits. More details about our company benefits can be found at the following link:

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 startups within a startup at scale Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.

Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.