CounterInside Sales Associate

Inside Sales / Counter Sales Associate

Job Overview

We are seeking a personable detail oriented Inside Sales / Counter Sales Associate to support walk-in and telephone customers process orders and ensure a positive customer experience. This role is critical to daily branch operations and requires strong communication skills product knowledge and a customer-first mindset.

About Our Team

Our branch teams are committed to delivering best-in-class service to the professional flooring trade. We value collaboration reliability and continuous improvement while maintaining a safe and welcoming work environment.

Why Fishman Flooring Solutions

• Employee-Owned: Be part of a company where you have a stake in success.
• Competitive Benefits Package: Including health dental and vision insurance; paid time off; paid holidays; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.
• Stability and Growth: Join a company with a long history and a strong future.
• Professional Development: We support continuous learning product training and career advancement.
• Collaborative Culture: Work in a tight-knit branch environment that values teamwork and accountability.
• Impactful Work: Your role directly supports customer success and branch performance

Objectives of This Role

• Deliver exceptional customer service to walk-in and phone customers
• Support sales growth through accurate order processing and product knowledge
• Maintain an organized professional counter and showroom environment
• Build strong relationships with customers and internal teams
• Promote a culture of accountability teamwork and continuous improvement

Key Responsibilities

• Assist walk-in and telephone customers with product selection pricing and availability
• Receive enter and track customer orders through completion and delivery
• Resolve order challenges process returns and provide shipment status updates
• Maintain a clean organized and well-stocked showroom and counter area
• Develop and maintain working knowledge of Fishman product offerings
• Support branch operations as needed including coordination with warehouse staff
• Always Represent Fishman Flooring Solutions professionally

Required Skills and Qualifications

• High School Diploma or equivalent
• Strong customer service and interpersonal skills
• Ability to multitask in a fast-paced customer-facing environment
• Strong attention to detail and problem-solving abilities
• Basic computer proficiency
• Dependable accountable and team-oriented work ethic
• Willingness to learn products systems and processes
• Innovative mindset with a focus on continuous improvement

Preferred Qualifications

• Flooring industry experience preferred (products installation techniques best practices)
• Inside sales or counter sales experience in a B2B environment
• Experience working with order entry systems or ERP platforms
• Bi-lingual skills (Spanish/English) strongly preferred

Apply Now!

Dont miss this outstanding opportunity to grow with Fishman Flooring Solutions. Apply today and become part of a team that values your contributions and supports your professional growth.

Required Experience:

IC