Scrum Master

Job Description

Role: Scrum Master Enterprise IT (EIT) Global Supplier Management & Workplace Services (GSM&WS)

About the Company Our company is a global health care leader with a diversified portfolio of prescription medicines vaccines and animal health products. For over 130 years our innovation has been fueled by ethical integrity and a mission to achieve new milestones in global healthcare. Our people are the key to our success. We attract develop retain and inspire diverse talents so they can learn grow and make a meaningful impact. Together we cultivate a culture that is inclusive agile and continuously improving.

Role Summary We are seeking an energetic self-starter Scrum Master to provide leadership and hands-on support across Agile delivery teams within Enterprise Information Technology partnering closely with GSM&WS Value Team. Operating at global scale in 130 countries this role leads the adoption and disciplined execution of Agile practices drives continuous improvement and enables teams to deliver measurable value aligned to enterprise outcomes. The Scrum Master is accountable for team health delivery flow and stakeholder alignment and acts as a servant leader coach and change agent.

Key Responsibilities

• Lead Agile Delivery and Practices

  • Serve as Scrum Master for one or more cross-functional teams; ensure consistent effective application of Agile frameworks (Scrum Kanban).

  • Orchestrate core ceremonies (planning daily stand-up review retrospective) and backlog refinement to optimize flow and outcomes.

  • Establish working agreements clarify roles and safeguard Agile principles to maintain team focus and quality.

  • Remove impediments proactively; coordinate with dependent teams/functions to unblock delivery.

• Drive Continuous Improvement and Team Health

  • Use data-driven insights to improve cycle time throughput quality and predictability.

  • Implement experiments (e.g. WIP limits refined DoD/DoR automation CI/CD optimizations) and scale successful practices.

  • Promote transparency and accountability; mentor team members in growth mindsets and Agile mastery.

• Stakeholder Engagement and Alignment

  • Facilitate clear communication across Product Management Engineering Quality Compliance and Operations.

  • Align teams to product vision customer outcomes and quarterly objectives; ensure dependencies and risks are visible and managed.

  • Provide concise outcome-focused updates to leadership; escalate systemic blockers and negotiate viable paths forward.

• Metrics Reporting and Tooling

  • Define and maintain actionable metrics (e.g. velocity trends flow efficiency defects deployment frequency) to inform decisions.

  • Ensure effective use of Agile tooling (e.g. Jira Confluence) and establish standards for data quality.

  • Translate insights into recommendations for prioritization capacity planning and release readiness.

• Coaching Training and Change Enablement

  • Coach Product Managers on backlog quality slicing and value hypothesis; mentor engineers on collaborative delivery practices.

  • Facilitate workshops on Agile fundamentals advanced facilitation and DevSecOps ways of working.

  • Contribute to the Agile community of practice; share learnings playbooks and reusable assets across teams.

  • Support enterprise change initiatives to mature Agile/Lean practices and elevate organizational agility.

Must-Have Qualifications

• Bachelors degree in IT Engineering Computer Science or related field.

• 5 years experience in large complex IT delivery environments with 3 years as a Scrum Master or Agile facilitator.

• Deep working knowledge of Scrum and Kanban with demonstrable success improving delivery flow and team outcomes.

• Solid understanding of SDLC product delivery and Agile portfolio practices; experience with CI/CD and quality automation principles.

• Proven ability to manage diverse stakeholders coach cross-functional teams and resolve conflicts constructively.

• Strong facilitation communication and problem-solving skills; adept at removing impediments and driving accountability.

• Proficiency with Agile tools (e.g. Jira) metrics and data-driven continuous improvement.

• Familiarity with MVP and build-measure-learn principles; experience guiding hypothesis-driven development.

Preferred (Nice-to-Have)

• Experience supporting procurement-related scrums or GSM product lines (e.g. supplier onboarding contract lifecycle lease management workflows).

• Working knowledge of pharmaceutical regulations and compliance considerations.

• Exposure to experience design practices and advanced analytics in a product delivery context.

• Hands-on familiarity with DevSecOps approaches and modern engineering practices.

• Relevant certifications (e.g. CSM PSM SASM ICP-ACC ICP-ATF KMP).

What Success Looks Like

• Teams consistently meet commitments with improved predictability and reduced lead time.

• Clear actionable metrics inform prioritization and capacity decisions; stakeholders have transparency into progress and risk.

• Agile practices are standardized and sustainably adopted; playbooks and templates reused across teams.

• Dependencies risks and compliance needs are anticipated and addressed early enabling smoother releases.

• Team health and engagement improve with measurable gains in collaboration quality and customer value.

Location and Work Model

• Global teams across time zones; flexibility to support distributed collaboration.

• Hybrid work model aligned to enterprise guidelines.

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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