Electro-Mechanical Field Service Technician

Rotex is looking for an Electro-Mechanical Field Service Engineer to join our team in Cincinnati. This position provides maintenance and troubleshooting services onsite as well as new machine start-up for the Gradex product line. From these visits they will recommend parts and service solutions to improve machine uptime maintenance and operation. When not traveling they will remotely troubleshoot customer issues via telephone email and online meetings develop spare parts quotes and assist with new machine production responsibilities as needed.

What Rotex Offers You:

• A robust PTO policy with 15 days of paid vacation 11 paid holidays and 6 paid sick days!
• Comprehensive medical dental and vision insurance which includes MD Live RX help center Medical Advocate Program company paid short-term and long-term disability among others.
• Generous 401K Matching Program 3% (base pay) automatic contribution $.50 for each additional dollar saved on the first 6% of pay saved*
• Competitive pay
• Opportunities for development and advancement

Work youll do:

• Perform field service on location including preventative maintenance training repairs start-ups and general troubleshooting for customers equipment. Travel is primarily domestic but occasional international travel may be required.
• Recommend parts and service solutions to improve machine uptime maintenance and operation.
• Provide written post-visit reports with a visit overview observations recommendations and customer feedback.
• Provide clear and detailed remote technical support via phone and email. Maintain a reasonable on-call status.
• Enter parts/sales orders generate and follow-up parts quotes and general customer service duties.
• Assemble test and troubleshoot electrical pneumatic mechanical controls and other components used in Rotex products including the set-up inspection testing and installation of software on PCs.
• Assist in developing trouble shooting and evaluating Gradex software.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Electro-Mechanical Field Service Engineer.

Basic Requirements:

• Associates Degree in Engineering or related field; or 4 years related electrical engineering mechanical engineering/maintenance experience; or equivalent combination of education and experience.
• Mechanical aptitude with a working knowledge of pneumatics and electrical controls.
• Working knowledge of basic PC hardware and software installation is required.
• Intermediate knowledge and experience with Microsoft Office particularly Word PowerPoint and Excel and Outlook. Access and SQL knowledge is desired but not required.
• 50-75% of travel is required primarily domestic.

Preferred Qualiifications:

• Experience with Microsoft CRM preferred
• Basic knowledge of Solidworks (3D) and AutoCAD (2D) or similar platforms preferred
• Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect. Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.
• Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner.

Physical Demands:

To perform this job successfully the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit stand walk use hands to handle and feel reach with hands and arms talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employees ability to see near and far distances.

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Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment becoming a subsidiary of Hillenbrand 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And were not done yet. Were always looking for great people to add to our story and to help us write the next chapter in our history.Rotex is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.