Field Technician
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities/Work Activities:
Our client is seeking a technician to provide hands-on first response support for passenger-facing technology in the airport. This position requires a lot of walking in the terminals to observe identify correct and report technology issues ensuring systems remain operational and presentable for passengers and stakeholders.
- Operational Support
- Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
- Respond to system alerts trouble tickets or work orders assigned by the Airport Systems Team.
- Replace reboot or reconfigure digital display hardware controllers media players as required.
- Support installation testing and calibration of smart restroom technology (people counters sensors feedback tablets QR codes).
- Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.
- Preventive Maintenance
- Perform periodic inspections and cleaning of display and sensor equipment.
- Conduct preventive hardware and connectivity checks in accordance with maintenance schedules.
- Report and document any observed degradation hardware faults or environmental concerns (e.g. heat moisture vibration).
- Documentation
- Update asset tracking records and systems documentation (including device IDs locations and serial numbers).
- Work Environment & Physical Demands
- Airport Setting: The technician will operate within the PHL Airport campus and ancillary buildings including landside (public) and airside (secure) areas.
- Physical Activity: This is a high mobility role. The assigned staff must be able to:
- Walk long distances (potentially 5 10 miles per shift) across multiple terminals.
- Stand or remain on their feet for extended periods.
- Lift and carry equipment.
- Climb ladders or utilize step stools to access ceiling-mounted equipment or high-wall displays.
- Scheduling & Flexibility: While primary support follows standard business hours the technician may be required to support after-hours maintenance windows or emergency repairs to minimize disruption to passenger flow.
Skills/experience:
Required
- Ability to handle urgent requests or solve unexpected problems in the field.
- 2-3 years of experience in IT field operations systems support or similar hands-on technical role.
- Familiarity with digital signage systems controllers and other smart technology.
- Basic understanding of IP networking cabling standards and troubleshooting tools and techniques.
- Ability to work independently in an active airport environment and communicate clearly with team leads.
- Comfortable working with HDMI/DisplayPort CAT6 and PoE devices.
- Comfortable interacting professionally with Airport Operations Facilities vendors and sometimes airline partners.
- Ability to obtain an airport security badge (SIDA).
Highly Desired/Preferred
- Experience supporting large-scale digital signage deployments.
- Experience supporting systems that must maintain near 24/7 availability.
- Experience managing a digital content management system.
- Skilled at clean installations cable dressing labeling and rack/closet organization.
- Familiarity with LCD/LED panel troubleshooting (driver boards panel failures)
- Understanding the urgency of outages in mission-critical scenarios.
- Knowledge of Windows operating system required
- Experience with Microsoft Office: Word Excel
- Experience imaging a computer
- Strong knowledge in PC hardware
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
